Terms & Conditions for the usage of XOX MOBILE operator services and products



1.                   These terms and conditions (“Terms and Conditions”) contain important information that governs Subscriber’s use of WAWA plan (“WAWA plan”) and data usage & data speed to the Internet (“Service”). Upon subscription to the WAWA Plan, the Subscriber is deemed to have read, unconditionally accepted, and be bound by these Terms and Conditions as may be amended from time to time.

2.                   The WAWA plan and Service is subject to the General and Specific Terms & Conditions governing the use of XOX Products and Services, XOX Fair Usage Policy, and any other applicable terms and conditions, all at XOX’s website at www.xox.com.my.


3.                   XOX reserve the rights without liability, to revise the Terms and Conditions, Plan, and our pricing. Where reasonably practicable, XOX will give the Subscriber reasonable prior notice of such changes. Once such changes have been made, all previous versions of XOX Subscriber guides or leaflets will be superseded.


4.                   The Subscriber accepts responsibility to regularly review information on the Plan and Services at XOX’s website, including changes to this Terms and Conditions. The Subscriber’s continued use of the Service and/or Plan (after the Effective Date of any revision/change to the Terms and Conditions, Services and/or Plan shall constitute unconditional acceptance of such revisions/changes and thereafter the Subscriber shall be bound by the same. If the Subscriber do not accept such revisions/changes, the Subscriber may discontinue using the Plan and/or the Service, failing to do so shall be assumed that the Subscriber have accepted the changes.



5.                   WAWA plan is open to all New Subscribers who are Malaysian citizens or Foreigners with the minimum age of twelve (12) years.

6.                   Upon purchase of the WAWA plan, the Subscriber is entitled to purchase the data plans as shown below:






Plan Name



Price (RM)

RM 18

RM 35

Plan Validity

30 days

30 days

Data Quota (GB)

10GB + 8GB

30GB + 5GB

Data Quota Speed




100 mins

300 mins




Basic Internet (BI)


(Within the data plan’s subscription cycle)





7.                   Subscribers may subscribe to the WAWA plan through the following channels:

a.       XOX and ONEXOX Authorized Dealers;

b.       XOX’s Physical Outlets (XOX Space, X-force, XCCs, & XPPS); and

c.       XOX’s Online Store (coming soon).


8.                   Upon successful activation of the WAWA Plan, the New Subscribers will receive an additional 8GB for WAWA18 and 5GB for WAWA35.


9.                   This offer is only valid for New Subscribers that activated the WAWA Plan on/after 2nd August 2022.


10.               This promotion is valid from 2nd August 2022 to 31st October 2022.



11.               The Subscriber is not allowed to purchase any Season Pass Packages, Happy Hour, or Welcome Deals under the WAWA plan.


12.               Data Sharing is not applicable for the WAWA plan.


13.               Any remaining voice and data cannot be carried forward to the Plan’s next subscription cycle.



14.               The Subscriber may purchase additional data by sending the command codes to 22111 via SMS.

a.       ESP Daily Add-On (DATA ESPADD 500, 1GB, 2GB, 3GB, or 5GB)



15.               The Subscriber may also have the option to purchase additional data by subscribing again to the WAWA data plan:

a.       WAWA18

b.       WAWA35


16.               Any unused data remaining from the Add-On cannot be carried forward.


17.               XOX reserves the right to suspend or cease this Add-On service and to amend and modify these Terms and Conditions, including prices and denominations in which Add-On may be purchased, without notice for any legitimate commercial, technical, or operational reason.



18.               XOX reserves the right at its sole discretion to disqualify any registration(s) that it believes to be acting in breach or potentially breaches the Terms and Conditions of the Plan. 


19.               If any provision of these Terms and Conditions is unenforceable, then such provision shall be modified to reflect XOX’s intention. All remaining provisions of these Terms and Conditions shall remain in full force and effect. 


20.               These Terms and Conditions shall be governed by the Laws of Malaysia and each party shall comply with all applicable laws and regulations hereto and in the event of any litigation thereto shall be submitted only to the jurisdiction of either the Courts of Kuala Lumpur and/or Selangor.