Terms & Conditions for the usage of XOX MOBILE operator services and products

Jaringan PRIHATIN – Terms and Conditions

Introduction

a)       XOX Mobile Sdn Bhd (“XOX”) is organizing Jaringan PRIHATIN” programme (“the Programme”) in conjunction to the Government announcement.

2.       The Programme will be opened for eligibility checking via Jaringan PRIHATIN Page through XOX Official website.

3.       Applicants may proceed to register via platforms designated as follows:

·         Device rebate (RM300/RM180) registration via XOX outlets (SPACE, XCC, XPP, X-Force, and selected XOX dealers)

·         RM15 plan rebate registration via XOX Self Care

 

4.       There are three (3) subsidy packages differing by the category of eligible applicants:

a)       RM300 prepaid and BLACK device rebate [Open to category 1 applicants only]

a)       RM180 prepaid and BLACK device rebate [Open to category 2 applicants only)

c)       RM15 plan rebate [Open to category 1 and 2 applicants]

 

Bonus: Upon registering either option above, PRIHATIN applicants are also entitled for a 2GB Data redeemable daily via BLACK App, Self-Care, and USSD Easy Menu.

Category 1

Category 2

Married or single with children

(below 18 years only)

Married or single with no children

(or with children above 18 years old)

 

 

 

 

5.       This T&C shall be read together with other specific RM300 & RM180 device rebate, RM15 bill/plan rebate and 2GB Data terms and conditions.

 

6.       The Registration Period will be during this period below: (“Registration Period”)

  •        Start Date: 5th May 2021 (Wednesday)
  •        End Date: 30 September 2021 (Tuesday)

 

7.       The applicants must complete 1st registration until the step of choose desired option within the registration period. Failure to do so may will result in unsuccessful claim.

 

8.       The PRIHATIN programme will be ongoing throughout the period below: (“Programme Period”).

  •        Start Date: 5th May 2021 (Monday)
  •        End Date: 30 September 2021 (Tuesday)

 

9.       This Programme is running for both BLACK and ONEXOX Prepaid subscribers.

 

10.   By participating in the programme, applicants agree to be bound by all terms and conditions (“Terms and Conditions”) below and agree that any and all decisions made by XOX in relation to every aspect of the Programme shall be final, binding and conclusive.

 

 Participating Eligibility

11.   Each applicant eligibility to be determined by the Bantuan PRIHATIN Rakyat database.

 

12.   The Programme only allow sign up by a maximum of ONE (1) MSISDN/Mobile Number under one (1) NRIC and must be registered to be entitled for the Programme offer.

 

13.   The programme only applicable for Malaysian citizens who are eligible for BPR.

 

14.   Applicants are required to re-register for XOX PRIHATIN again in the event of:

a)       Port-out/in from or to XOX during PRIHATIN registration period

b)      Termination of XOX PRIHATIN Rebate

c)       Termination of the registered PRIHATIN XOX MSISDN/Mobile Number

 

15.   Only successful PRIHATIN registration is entitled for PRIHATIN 2GB Data. This is also applicable to XOX PRIHATIN re-registration.

 

PRIHATIN Device Rebate (RM300 & RM180) – Terms and Conditions

 

Introduction

1.       XOX Mobile Sdn Bhd (“XOX”) is organizing PRIHATIN Device Rebate” Programme (“the Programme”) in conjunction to the PRIHATIN initiative by government.

2.       The subscribers are entitled to this offer if they are eligible for BPR as follows:

a)       RM300 Prepaid and BLACK device rebate: Married/single applicant with children (below 18 years only)

b)      RM180 Prepaid and BLACK device rebate: Married/single applicant with no children (or their children above 18 years old)

3.       The device rebates are available during programme period only.

4.       The subscribers only allow to choose either one of the device rebates or RM15 plan rebate throughout Programme period.

 

Participating Eligibility

5.       Eligibility to be determined by the Bantuan PRIHATIN Rakyat database.

6.       PRIHATIN eligibility can be verified through BPR Hasil at https://bpr.hasil.gov.my/, or by visiting an authorised XOX Care Centre or contacting selected dealers.

7.       The Program is open to Malaysian citizens who are active BLACK subscribes (“Participants”).

8.       BLACK B49 plan is exclusively for PRIHATIN phone bundling.

9.       ONEXOX Prepaid plan is available for Prihatin phone bundling as well.

 

Registration

10.   Applicants can register for PRIHATIN device rebate via XOX Outlets or selected dealers (SPACE, XCC, XPP, X-Force).

11.   Applicants will then be required to provide their original NRIC for proof of verification prior to PRIHATIN registration.

12.   Downgrading from BLACK plans to prepaid will incur the following charges:

·         BLACK plan current commitment + Unbilled amount + Unbilled amount *6% (SST) + Amount due 

 

Mechanism

13.   Applicants are allowed to choose one of the device models upon registering for PRIHATIN Device Rebate as in Table 1.0 as follows:

 

Detail

RM300 Device Rebate

RM180 Device Rebate

Black

Black

Phone

Type & Specs

·         OPPO A15  (3GB RAM + 32GB ROM)

·         OPPO A54 (4GB RAM + 64GB ROM)

·         VIVO Y1S (2GB RAM + 32GB ROM)

·         Samsung AO2 (3GB RAM + 32GB ROM)

·         Redmi 9C (3GB RAM + 64GB ROM)

·         OPPO A15 (3GB RAM + 32GB ROM)

·         OPPO A54 (4GB RAM + 64GB ROM)

·         VIVO Y1S (2GB RAM + 32GB ROM)

·         Samsung AO2 (3GB RAM + 32GB ROM)

·         Redmi 9C (3GB RAM + 64GB ROM)

 

 

 

RM300 & RM180 BLACK Device Rebate

14.   XOX PRIHATIN BLACK Device Rebate comes with B49 plan (18GB internet data, Unlimited Calls & 100 SMS) and chosen devices models comes with 12-month contract. XOX reserve the sole and absolute rights to make changes to the plan or device if deemed necessary.

15.   Upon submitting XOX PRIHATIN Device Bundle request, applicants agree to be bound with B49 plan that comes with 12-month contract. These clauses shall be read together with Clause 14.

16.   In the event if applicants redeem any PRIHATIN with XOX or other telco, applicants are agreeing to be bound by device bundle with B49 plan that comes with 12-month contract regardless of whether applicants are eligible to PRIHATIN packages or not. Applicants are responsible to ensure no other PRIHATIN redemption is done for same/different mobile number on the same NRIC upon signing up to XOX PRIHATIN Device Rebate.

17.   Clause 13 applies to applicants who request MNP (port-in), even in the event applicant applies & redeem PRIHATIN in other telco during MNP submission process to XOX PRIHATIN Device Rebate. They are liable to ensure no other PRIHATIN rebate is done during MNP process.  

18.   Clause 13 until Clause 15 shall be read together with Clause 19 and 20 whereby the subscribers are subject to termination fees if one of those listed actions is performed as below.

 

19.   Device payment and plan advance payment as per Table 2.0 as follows:

 

Detail

RM300 BLACK Device Rebate

Phone

Vivo Y1S

Samsung A02

Oppo A15

Oppo A54

Redmi 9C

Device Price (RRP)

RM459

RM399

RM539

RM599

RM479

Device Price

(After Prihatin Rebate)

RM159
(subsidized by XOX)

RM99
(subsidized by XOX)

RM239
(RM149 subsidized by XOX)

 

RM299

 

 

RM179
(RM129 subsidized by XOX)

Total Device Price

RM0

RM0

RM90

RM249

RM50

B49 Advance Payment

o    18GB High Speed Internet

o    Unlimited Calls

o    100SMS

RM49

RM49

RM49

RM49

RM49

Amount payable by subscribers

(upon deducting RM300 rebate)

RM49

RM49

RM139

RM298

RM99

 

Table 2.0: Plan Advance Payment & Device Payment upon checkout

 

 

 

                 

 

RM180 Device Rebate

Phone

Samsung A02

Vivo Y1S

Oppo A15

Oppo A54

Redmi 9C

Device Price (RRP)

RM459

RM339

RM499

RM599

RM479

Device Price

(After Prihatin Rebate) 

RM279
(RM 159 subsidized by XOX)

RM219
(RM99 subsidized by XOX)

RM319

RM419

RM299

Total Device Price

RM120

RM120

RM319

RM419

RM299

B49 Advance Payment

o         18GB High Speed Internet

o         Unlimited Calls

o         100SMS

RM49

RM49

RM49

RM49

RM49

Amount payable by subscribers

(upon deducting RM180 rebate)

RM169

RM169

RM368

RM468

RM348

Table 2.

 

 

 

 

 

 

 

 

20.   Termination fees shall be imposed during 12-month contract period if subs perform the following actions:

a)       Port out to other telco

b)      Transfer ownership

c)       Downgrade/Upgrade BLACK Plan

21.   An early termination charges set out as remaining month of contract x B49 plan fee + Additional usages (if any). Early termination charges are subject to the 6% Service Tax.

22.   Applicants who registered for XOX PRIHATIN Device Rebate are automatically entitled for the PRIHATIN 2GB Data.

 

RM300 Prepaid Device Rebate

23.   XOX PRIHATIN RM300 and RM180 Prepaid Device Rebate comes with ONEXOX Prepaid Starter Pack (RM5.30 preloaded credit, 28-month validity & Monthly 2GB) and chosen devices models with no contract. XOX reserve the sole and absolute rights to make changes to the plan or device if deemed necessary.

24.   Subs are not required to purchase Welcome Deal for the entitlement of 28-month validity.

25.   Applicants who registered for XOX PRIHATIN RM300 or RM180 Prepaid Device Rebate are automatically entitled for Monthly 2GB Data.

26.   Subscribers who port out and MNP back in are not entitled to 28 months validity and Monthly 2GB Data anymore.

27.   Subscribers are also entitled to PRIHATIN 2GB Data (for 60 minutes usage) with a subscription of either MOREFAT or FATPROMO plan.

 

28.   Device payment and plan advance payment as per Table 2.1 as follows:

Detail

RM300 Prepaid Device Rebate

Phone

Vivo Y1S

Samsung A02

Redmi 9C

Device Price (RRP)

RM459

RM399

RM479

Device Price After Rebate

RM159
(subsidized by XOX)

RM99
(subsidized by XOX)

RM179
(RM 89 subsidized by XOX)

Total Device Price

RM0

RM90

ONEXOX Prepaid*

o    RM5.30 preloaded credit

RM10

RM10

Rebate

(From Advance Payment)

o    28-month validity*

o    Monthly 2GB Data

RM90

RM90

Amount payable by subscribers

(Upon deducting RM300 rebate)

RM100*

 

*Applicable to new Prepaid subscribers only

RM190*

 

*Applicable to new Prepaid subscribers only

Table 2.1: Plan Advance Payment & Device Payment upon checkout

 

 

Detail

RM180 Prepaid Device Rebate

Phone

Vivo Y1S

Samsung A02

Redmi 9C

Device Price (RRP)

RM459

RM399

RM479

Device Price After Rebate

RM120
(RM159 subsidized by XOX)

RM120
(RM99 subsidized by XOX)

RM210
(RM 89 subsidized by XOX)

Total Device Price

RM120

RM210

ONEXOX Prepaid*

o    RM5.30 preloaded credit

RM10

RM10

Rebate

(From Advance Payment)

o    28-month validity*

o    Monthly 2GB Data

RM90

RM90

Amount payable by subscribers

(Upon deducting RM300 rebate)

RM220*

 

*Applicable to new Prepaid subscribers only

 

RM310*

 

*Applicable to new Prepaid subscribers only

 

Existing Subscribers

29.   Payment of RM10 for the sim card (with RM5.30 preloaded credit) and 28 months validity are not applicable to existing subscribers.

 

Monthly 2GB Data

30.   Monthly 2GB Data will be set as voucher format whereby the subscriber may redeem it via BLACK App. 2GB Data voucher is non-shareable. Voucher will expire if not redeem within 60 days upon receiving it.

31.   Meanwhile, all 2GB will go into the Season Pass upon redemption on the 2nd month onwards.

32.   XOX shall not be liable for any claim by the customers or third-party claim or losses of any nature, including but not limited to, loss of profits, punitive, indirect, special, incidental, or consequential damages of for other damages and any related claims of any nature, including direct, indirect, third party, consequential or other damages resulting from or in connection with this Device Plan.

33.   XOX shall not be responsible for replacing device or any part thereof that is lost, stolen, damaged or defective. Subscribers shall be responsible for the repair and maintenance of device. Repairs shall be subject to the applicable warranty issued by the device manufacturer if the defect or fault fall within the limit of manufacturer’s warranty by showing the receipt of device payment as a proof.

34.   General and specific BLACK Plan Terms and Conditions apply.

 

PRIHATIN Device Rebate (RM300 & RM180) – Terms and Conditions

Blocking and Unblocking of Device IMEI

1.       Subscribers are responsible for any loss, theft, or damage to the Device at all times and shall continue to pay XOX PRIHATIN device bundle for the 12-month contract period, if applicable, notwithstanding that the Device is lost or damaged.

2.       Device / IMEI blocking will be applicable to PRIHATIN device bundle to disable device from making or receiving calls, sending, or receiving SMS and accessing data or Internet. XOX have the rights to block device IMEI of the PRIHATIN device bundle if:

a)       Subscribers suspected of fraud or found to have committed fraud

b)      Subscribers fail to make full payment of the monthly bill/when the subscriber’s account status turn to Barred status

c)       Subscribers report to XOX that the device is missing or has been stolen and have requested XOX to block the IMEI of the Device

3.       Lead time to block and unblock device IMEI

a)       Blocking of IMEI: 1-2 working days

b)      Unblocking of IMEI: 1-2 working days

4.       Only registered owner of the mobile line can request to suspend and or block or unblock the device / phone. User is required to get the registered owner to block or unblock the device.

5.       XOX will only block or unblock a device for the original lawful owner who reported its lost / stolen and not the end user.

RM15 Plan Rebate – Terms and Conditions

 

Introduction

1.       XOX Mobile Sdn Bhd (“XOX”) is organizing RM15 Plan Rebate” Programme (“the Programme”) in conjunction to the PRIHATIN initiative by government.

2.       Subscribers are only allowed to choose either RM15 Plan Rebate or Device Rebate throughout Programme period.

3.       RM15 Plan Rebate is available during Programme period only.

 

Participating Eligibility

4.       Eligibility to be determined by the Bantuan PRIHATIN Rakyat database.

5.       Subscribers shall fulfill BLACK eligibility requirements during registration to be entitled for RM15 Plan Rebate. Otherwise, subscribers will not entitle to the Programme offer.

6.       The Programme is open to only active BLACK subscribers who subscribe to eligible plans as follows (“Participants”):

a)       BLACK subscribers: B39 and above

7.       Only the eligible plans listed are entitled for the Programme offer.

 

Mechanism

8.       RM15 rebate is credited only once per calendar month for each registered subscriber.

9.       For the avoidance of doubt, “active” is defined as the subscriber’s account being able to make/receive calls and not barred/blocked/terminated. To remain active, the Subscriber needs to top-up to avoid service interruptions.

10.   For BLACK subscribers, RM15 will be credited one day before the bill cycle date. Note that upgrading or downgrading of BLACK plan will result in change of bill cycle date.

11.   In that instance, subscribers might potentially miss out the RM15 rebate for that calendar month and only receive the RM15 rebate before the new extended bill cycle date.

12.   General and Specific Terms and Condition for BLACK Plan apply.

 

 

 

 

PRIHATIN 2GB Data – Terms and Conditions

Introduction

1.       XOX Mobile Sdn Bhd (“XOX”) is organizing 2GB Data” Programme (“the Programme”) in conjunction to the PRIHATIN initiative by government.

2.       2GB Data is available during Programme period only.

 

Participating Eligibility

3.       Eligibility to be determined by the Bantuan PRIHATIN Rakyat database.

4.       The Programme is open only to applicants who have registered and redeemed PRIHATIN RM300 & RM180 device rebate or RM15 plan rebate (“Participants”).

5.       Subscribers to subscribe to eligible plans during registration to be entitled for the Programme.

 

Mechanism

6.       Applicants who registered either XOX PRIHATIN Device Rebate or RM15 Plan Rebate are automatically entitled for the PRIHATIN 2GB Data with selected eligible plans.

7.       Eligibility of PRIHATIN 2GB Data:

a)       BLACK: Any Black plan subscribers must be in Active status

b)       

8.       2GB Data remains applicable even if following actions performed as below:

a)       Downgrade or upgrade BLACK Plans

b)      Early termination of XOX PRIHATIN Device Rebate or RM15 Plan Rebate

9.       However, upon termination and MNP/port out to other telco of registered mobile number with XOX PRIHATIN would result in revoking of 2GB Data entitlement.

 

Redemption

10.   Subscribers may redeem via USSD Easy Menu, BLACK App and Self-Care each day throughout the PRIHATIN period. Subscriber may redeem it once per day from 12AM-11.59PM.

11.   The 2GB Data is non-shareable but may also be used for hotspot.

12.   2GB is usable within 1 hour period (60 minutes) between 12AM-11.59PM.

13.   Any unused balance of 2GB Data on that day will be forfeited 1 hour after redemption.

14.   Any usage exceeding PRIHATIN 2GB Data will be deducted from BLACK counter (for BLACK subscribers)

15.   General Terms and Conditions for BLACK Plan apply.

 

 

Last updated on 1st September 2021