Terms & Conditions for the usage of XOX MOBILE operator services and products

INTERNATIONAL DIRECT DIAL (IDD) TERMS AND CONDITIONS

 

 

By subscribing to and using the XOX Mobile International Direct Dial (IDD) Call Service (referred to as “XOX Mobile IDD Call Service”), Subscriber agrees to have read and understood and agrees to be bound by these terms and conditions (“Terms and Conditions”). These Terms and Conditions shall be read together with the General Terms & Conditions, Specific Terms & Conditions, XOX Fair Usage Policy and any other applicable terms and conditions, all available on the website at www.xox.com.my and as may be modified from time to time by XOX.

 

1)      Introduction

1.1     This XOX MOBILE IDD Call Service is provided by XOX Mobile Sdn Bhd (“XOX”).

1.2     XOX MOBILE IDD Service is a roaming plan offered by XOX for subscribers who wishes to make international calls.

 

2)      Product Information and Roaming Rates

2.1     XOX MOBILE IDD Call Service is available to all Prepaid (ONEXOX Prepaid and NU Mobile) and BLACK Subscribers subject to the roaming rates as specified in Table A (“XOX MOBILE IDD Call Service roaming rates”) below during the outgoing calls made.

2.2     XOX MOBILE IDD Call Service roaming rates is effective from 8th April 2020 and shall be applicable until further notice.

2.3     XOX MOBILE IDD Call Service roaming rates is applicable for calls originating from Subscribers within Malaysia.

 

3)      Subscriber’s Obligations

3.1   Subscriber shall ensure that there is sufficient credit limit or credit balance in order to use, without interruption the XOX MOBILE IDD Call Service.

3.2   Subscriber shall be responsible to bear and pay all surcharges, value-added taxes, and any other charges, taxes, exchange rate difference (if any) or such other sum as may be stipulated by XOX from time to time, incurred during the use of XOX MOBILE IDD Call Service.

3.3   Subscriber agrees that any inability from the Subscriber’s mobile device to utilize XOX MOBILE IDD Call Service shall act as a waiver of the Subscriber’s liability to observe and perform his obligations herein.

 

4)      General Terms and Conditions

4.1     XOX reserves the absolute right to withdraw, change, amend, modify, suspend, continue, terminate and/or add (collectively, referred to as “variations”) to any part or the whole of the Terms and Conditions of this XOX Mobile IDD at any time without prior notice to the Subscriber and Subscriber shall be bound to observe, perform and comply with the Term and conditions herein and any variations thereof.

4.2     XOX shall not be liable for any claims by the Subscriber or third-party claims or loses of any nature, including but not limited to, loss of profits, punitive, indirect, special, incidental, or consequential damages or for other damages and any related claims of any nature, including direct, indirect, third party, consequential or other damages resulting from or in connection with this XOX Mobile IDD Service.

 

4.3     XOX does not take any responsibility in the case of an event that may prevent the Subscriber from participating in this XOX Mobile IDD Service, as a result of certain technical restrictions or other limitations specific or force majeure which include but not limited to regulatory events, government directive, act of God or any event beyond the control of XOX.

4.4     These Terms and Conditions dated 2/04/2020 shall supersede all other previous versions of terms and conditions governing XOX Mobile IDD Service.

 

TABLE A

 

ASIA & OCENIA

 

 

No.

Country

Country Code

New Rates

Fixed

Mobile

1.

ARMENIA

374

2.27

2.27

2.

AUSTRALIA

614

0.16

0.8

3.

AZERBAIJAN

994

2.23

2.35

4.

BANGLADESH

880

0.26

0.26

5.

BHUTAN

975

2.02

2.19

6.

BRUNEI

673

0.18

0.34

7.

CAMBODIA

855

0.83

0.84

8.

CHINA

86

0.11

0.2

9.

 

CHRISTMAS ISLAND

6189164

 

1.96

 

1.96

61891006

61891007

61891008

10.

 

COCOS ISLAND

61891010

 

1.96

 

1.96

61891011

61891012

6189162

11.

COOK ISLAND

682

4.56

4.56

12.

CYPRUS

357

1.96

1.96

13.

FIJI

679

2.33

2.21

14.

FRENCH POLYNESIA

689

2.24

2.39

15.

GEORGIA

995

2.15

2.37

16.

GUAM

1671

0.85

0.92

17.

HONG KONG

852

0.17

0.22

18.

INDIA

91

0.33

0.31

19.

INDONESIA

62

0.31

0.39

20.

INDONESIA (Batam)

62778

628

0.59

0.67

21.

JAPAN

81

0.19

1.75

22.

KAZAKHSTAN

7

1.99

2.12

23.

KIRIBATI

686

7.65

4.15

24.

KOREA NORTH

850

3.9

3.9

25.

KOREA SOUTH

82

0.36

0.19

26.

KYRGYZSTAN

996

2.15

2.11

27.

LAOS

856

0.86

0.86

28.

MACAU

853

0.6

0.6

29.

MALDIVES

960

4.38

4.38

30.

MARSHALL ISLANDS

692

3.71

3.71

31.

MICRONESIA

691

2.68

2.68

32.

MONGOLIA

976

1.95

1.95

33.

MYANMAR

95

0.96

1.13

34.

NAURU

674

9.04

4.46

35.

NEPAL

977

0.85

0.56

 

36.

NEW CALEDONIA

687

2.21

2.31

37.

NEW ZEALAND

64

0.27

0.86

38.

NIUE ISLAND

683

8.48

4.8

39.

NORFOLK ISLAND

6723

5.02

5.02

40.

PAKISTAN

92

0.46

0.46

41.

PALAU

680

2.25

2.25

42.

PAPUA NEW GUINEA

675

2.58

5.05

43.

PHILIPPINES

63

0.64

0.59

44.

SAIPAN

1670

0.93

0.93

45.

SINGAPORE

65

0.2

0.28

46.

SOLOMON ISLAND

677

5.14

5.14

47.

SRI LANKA

94

0.87

0.88

48.

TAIWAN

886

0.16

0.44

49.

TAJIKISTAN

992

2.16

2.11

50.

 

TATARSTAN

751

378

432

 

3.4

 

3.4

51.

THAILAND

66

0.4

0.4

52.

TOKELAU ISLAND

690

7.21

7.21

53.

TONGA

676

5.21

5.21

54.

TURKMENISTAN

993

2.11

2.1

55.

TUVALU

688

6.88

6.88

56.

VANUATU

678

5.21

5.21

57.

VIETNAM

84

0.47

0.47

 

AFRICA

 

 

No.

Country

Country Code

New Rates

Fixed

Mobile

1.

ALGERIA

213

2.04

2.72

2.

ANDORRA

376

1.96

2.28

3.

ANGOLA

244

2

2.18

4.

ASCENSION ISLAND

247

2.94

2.94

5.

BENIN

229

2.38

2.35

6.

BOTSWANA

267

2.17

2.26

7.

BURKINA FASO

226

2.52

2.36

8.

BURUNDI

257

2.77

2.76

9.

CAMERON

237

2.44

2.47

10.

CAPE VERDE

238

6.13

6.15

11.

CENTRAL AFRICA

236

4.31

4.29

12.

CHAD

235

2.78

2.23

13.

COMOROS ISLAND

269

2.63

2.64

14.

CONGO

242

4.22

4.28

15.

DEM. REP. OF CONGO

243

2.38

2.52

16.

DJIBOUTI

253

2.41

2.43

17.

EGYPT

20

2.09

2.13

18.

EQYATORIAL GUNEA

240

2.8

2.8

19.

ERITREA

291

2.26

2.32

20.

ETHIOPIA

251

2.28

2.27

21.

GABON

241

2.53

2.92

22.

GHANA

233

2.34

2.31

23.

GAMBIA

220

5.68

2.51

24.

GEORGIA

995

2.15

2.37

25.

GUINEA

224

2.58

2.58

26.

GUINEA BISSAU

245

4.22

4.22

27.

IVORY COAST

225

2.55

2.52

28.

KENYA

254

2.21

2.19

29.

LESOTHO

266

25.07

2.21

30.

LIBERIA

231

2.52

2.62

31.

LIBYA

218

2.49

2.4

32.

MADAGASCAR

261

3.86

2.76

33.

MALAWI

265

2.51

2.13

34.

MALI

223

2.48

2.46

35.

MAURITANIA

222

2.71

2.76

36.

MAURITUS

222

1.23

1.18

37.

MAYOTTE

269

2.35

2.31

38.

MOROCCO

212

2.18

2.64

39.

MOZAMBIQUE

258

2.06

2.8

40.

NAMIBIA

264

2.09

1.99

41.

NIGER

227

6.5

2.39

 

42.

NIGERIA

234

1.24

1.22

43.

REUNION ISLAND

262

1.95

2.74

44.

RWANDA

250

2.33

2.13

45.

SAO TOME & PRINCIPE

239

8.11

9.67

46.

SENEGAL

221

2.47

2.47

47.

SEYCHELLES

248

2.89

2

48.

SIERRA LEONE

232

2.61

2.52

49.

SOMALIA

252

3.78

3.9

50.

SOUTH AFRICA

27

2.14

2.15

51.

SUDAN

249

2.15

2.18

52.

SOUTH SUDAN

211

2.53

2.61

53.

SWAZILAND

268

2.38

2.21

54.

TANZANIA

255

2.39

2.3

55.

TOGO

228

2.36

2.34

56.

TUNISIA

216

4.55

4.56

57.

UGANDA

256

2.46

2.4

58.

ZAIRE

243

2.38

2.52

59.

ZAMBIA

260

2.65

2.49

60.

ZIMBABWE

263

2.62

2.07

 

MIDDLE EAST

 

 

No.

Country

Country Code

New Rates

Fixed

Mobile

1.

AFGHANISTAN

93

1.4

1.35

2.

BAHRAIN

973

1.25

1.27

3.

IRAN

98

1.34

1.34

4.

IRAQ

964

1.28

1.35

5.

ISRAEL

972

1.95

2.06

6.

JORDAN

962

1.34

1.32

7.

KUWAIT

965

1.14

1.14

8.

LEBANON

961

1.29

1.34

9.

OMAN

968

1.31

1.5

10.

PALESTINE

970

2.16

2.21

11.

QATAR

974

1.34

1.36

12.

SAUDI ARABIA

966

1.02

1.02

13.

SYRIA

963

2.17

2.06

14.

UNITED ARAB EMIRATES

971

1.06

1.07

15.

UZBEKISTAN

998

1.26

1.26

16.

YEMEN

967

1.3

1.31

 

NORTH, CENTRAL, SOUTH AMERICA

 

 

No.

Country

Country Code

New Rates

Fixed

Mobile

1.

ALASKA

1907

0.46

0.46

2.

AMERICAN SAMOA

1684

0.86

0.86

3.

ANGUILLA

1264

2.3

2.3

4.

ANTIGUA & BARBUDA

1268

2.26

2.09

5.

ARGENTINA

54

0.85

1.06

6.

ARUBA

297

2.23

2.22

7.

BAHAMAS

1242

2.07

2.07

8.

BARBADOS

1246

2.29

2.22

9.

BELIZE

501

2.26

2.3

10.

BERMUDA

1441

1.99

1.98

11.

BOLIVIA

591

2.09

2.17

12.

BRAZIL

55

1.94

1.94

13.

BRITISH VIRGIN ISLANDS

1284

2.22

2.22

14.

CANADA

1

0.16

0.16

15.

CAYMAN ISLAND

1345

2.14

2.18

16.

CHILE

56

1.94

14.88

17.

COLOMBIA

57

1.96

1.97

18.

COSTA RICA

506

1.97

2

19.

CUBA

53

4.4

4.29

20.

DOMINICA

1767

2.26

2.26

21.

DOMINICAN REPUBLIC

1809

2.08

2.07

22.

ECUADOR

593

2.13

2.11

23.

EL SALVADOR

503

2.05

2.19

24.

FALKLAND ISLAND

500

12.35

12.35

25.

FRENCH GUIANA

594

5.75

6

26.

GREENLAND

299

2.01

2.01

27.

GRENADA

1473

2.25

2.27

28.

GUADELOUPE

590

1.95

2.19

29.

GUATEMALA

502

2.04

2.09

30.

GUYANA

592

2.31

2.11

31.

HAITI

509

2.46

2.3

32.

HAWAII

1808

0.41

0.41

33.

HONDURAS

504

2.11

2.15

34.

JAMAICA

1876

2.24

2.24

35.

MARTINIQUE (French

Antilles)

596

1.94

2.51

36.

MEXICO

52

1.94

1.94

37.

MONTSERRAT

1664

2.27

2.13

38.

NETHERLANDS ANTILLES

599

2.12

2.1

39.

NICARAGUA

505

2.27

8.08

40.

PANAMA

507

1.96

2.08

 

41.

PARAGUAY

595

1.96

2.05

42.

PERU

51

1.94

2.16

43.

 

PUERTO RICO

17

871

939

0.83

0.83

44.

ST.KITTS & NEVIS

1869

2.29

2.29

45.

ST.LUCIA

1758

2.24

2.24

46.

ST.MAARTEN

1721

0.74

0.74

47.

ST.PIERRE & MIQUELON

508

2.62

2.65

48.

ST.VINCENT & THE GRENADINES

1784

2.22

2.28

49.

SURINAME

597

2.38

2.21

50.

TRINIDAD & TOBAGO

1868

2.07

2.11

51.

TURKS & CAICOS ISLAND

1649

2.27

2.3

52.

UNITED STATES OF AMERICA

1

0.16

0.16

53.

URUGUAY

598

2.15

2

54.

U.S VIRGIN ISLANDS

1340

0.83

0.83

55.

VENEZUELA

58

1.96

2.09

 

EUROPE

 

 

No.

Country

Country Code

New Rates

Fixed

Mobile

1.

ALBANIA

355

2.18

2.56

2.

AUSTRIA

43

0.65

2.32

3.

AZORES (PORTUGAL)

351

3.40

3.40

4.

BELARUS

375

2.48

2.47

5.

BELGIUM

32

0.54

2.62

6.

BOSNIA HERZEGOVINA

387

2.19

2.52

7.

BULGARIA

359

1.93

2.30

8.

CROATIA

385

1.94

2.58

9.

CZECH REPUBLIC

420

1.96

2.00

10.

DENMARK

45

0.16

1.94

11.

DIEGO GARCIA

246

5.01

5.01

12.

ESTONIA

372

1.96

2.49

13.

FAEROE ISLAND

298

1.94

1.97

14.

FINLAND

358

2.08

2.49

15.

FRANCE

33

0.18

0.82

16.

GERMANY

49

0.54

0.88

17.

GIBRALTAR

350

5.79

2.15

18.

GREECE

30

0.16

2.00

19.

HUNGARY

36

1.95

2.02

20.

ICELAND

354

0.17

1.96

21.

IRELAND

353

0.16

1.95

22.

ITALY

39

1.32

1.95

23.

LATVIA

371

2.20

2.13

24.

LIECHTENSTEIN

423

2.03

2.03

25.

LITHUANIA

370

2.16

2.46

26.

LUXEMBOURG

352

1.04

2.22

27.

MACEDONIA

389

6.13

2.37

28.

MADEIRA (PORTUGAL)

351

3.40

3.40

29.

MALTA

356

2.18

2.39

30.

MOLDOVA

373

2.43

2.43

31.

MONACO

377

2.03

2.39

32.

MONTENEGRO

382

2.38

2.52

33.

NETHERLANDS

31

1.94

2.45

34.

NORWAY

47

0.16

0.80

35.

PORTUGAL

351

1.96

2.69

36.

POLAND

48

5.05

8.60

37.

ROMANIA

40

1.93

1.95

38.

RUSSIA

7

2.28

2.30

39.

SAN MARINO

378

4.43

2.00

40.

SERBIA

381

2.19

2.47

41.

SLOVAK REPUBLIC

421

1.94

1.96

42.

SLOVENIA

386

2.18

2.41

43.

SPAIN

34

1.46

1.14

 

44.

SWEDEN

46

0.22

2.29

45.

SWITZERLAND

41

1.71

4.45

46.

TURKEY

90

1.97

2.19

47.

UKRAINE

380

2.21

2.20

48.

UNITED KINGDOM

44

0.21

0.85

49.

VATICAN CITY

396698 or 379

2.28

2.45

 

OTHERS

 

 

No.

Country

Country Code

New Rates

Fixed

Mobile

1.

ST.HELENA

290

10.74

10.74

2.

WALLIS AND FUTUNA ISLANDS

681

 

3.79

 

3.79