Terms & Conditions for the usage of XOX MOBILE operator services and products

INTERNATIONAL DIRECT DIAL (IDD) TERMS AND CONDITIONS

 

By subscribing to and using the XOX Mobile International Direct Dial (IDD) Call Service (referred to as “XOX Mobile IDD Call Service”), Subscriber agrees to have read and understood and agrees to be bound by these terms and conditions (“Terms and Conditions”). These Terms and Conditions shall be read together with the General Terms & Conditions, Specific Terms & Conditions, XOX Fair Usage Policy and any other applicable terms and conditions, all available on the website at www.xox.com.my and as may be modified from time to time by XOX.

 

1)      Introduction

1.1     This XOX MOBILE IDD Call Service is provided by XOX Mobile Sdn Bhd (“XOX”).

1.2     XOX MOBILE IDD Service is a roaming plan offered by XOX for subscribers who wishes to make international calls.

 

2)      Product Information and Roaming Rates

2.1     XOX MOBILE IDD Call Service is available to all Prepaid (ONEXOX Prepaid and NU Mobile) and BLACK Subscribers subject to the roaming rates as specified in Table A (“XOX MOBILE IDD Call Service roaming rates”) below during the outgoing calls made.

2.2     XOX MOBILE IDD Call Service roaming rates is effective from 21st July 2020 and shall be applicable until further notice.

2.3     XOX MOBILE IDD Call Service roaming rates is applicable for calls originating from Subscribers within Malaysia.

 

3)      Subscriber’s Obligations

3.1   Subscriber shall ensure that there is sufficient credit limit or credit balance in order to use, without interruption the XOX MOBILE IDD Call Service.

3.2   Subscriber shall be responsible to bear and pay all surcharges, value-added taxes, and any other charges, taxes, exchange rate difference (if any) or such other sum as may be stipulated by XOX from time to time, incurred during the use of XOX MOBILE IDD Call Service.

3.3   Subscriber agrees that any inability from the Subscriber’s mobile device to utilize XOX MOBILE IDD Call Service shall act as a waiver of the Subscriber’s liability to observe and perform his obligations herein.

 

4)      General Terms and Conditions

4.1     XOX reserves the absolute right to withdraw, change, amend, modify, suspend, continue, terminate and/or add (collectively, referred to as “variations”) to any part or the whole of the Terms and Conditions of this XOX Mobile IDD at any time without prior notice to the Subscriber and Subscriber shall be bound to observe, perform and comply with the Term and conditions herein and any variations thereof.

4.2     XOX shall not be liable for any claims by the Subscriber or third-party claims or loses of any nature, including but not limited to, loss of profits, punitive, indirect, special, incidental, or consequential damages or for other damages and any related claims of any nature, including direct, indirect, third party, consequential or other damages resulting from or in connection with this XOX Mobile IDD Service.

 

4.3     XOX does not take any responsibility in the case of an event that may prevent the Subscriber from participating in this XOX Mobile IDD Service, as a result of certain technical restrictions or other limitations specific or force majeure which include but not limited to regulatory events, government directive, act of God or any event beyond the control of XOX.

4.4     These Terms and Conditions dated 20th July 2020 shall supersede all other previous versions of terms and conditions governing XOX Mobile IDD Service.

 

TABLE A

 

XOX MOBILE IDD - List of Countries

 

Country

Country Code

Rates

Fixed

Mobile

AFGHANISTAN

93

1.42

1.36

ALASKA

1907

0.46

0.46

ALBANIA

355

2.19

2.60

ALGERIA

213

2.04

2.77

ANDORRA

376

1.96

2.30

ANGOLA

244

2.00

2.20

ANGUILLA

1264

2.32

2.32

ANTIGUA & BARBUDA

1268

2.28

2.1

ARGENTINA

54

0.86

1.07

ARMENIA

374

2.30

2.29

ARUBA

297

2.24

2.24

ASCENSION ISLAND

247

4.00

4.00

AUSTRALIA

614

0.17

0.81

AUSTRIA

43

0.69

2.34

AZERBAIJAN

994

2.25

2.37

BAHAMAS

1242

2.08

2.08

BAHRAIN

973

1.26

1.28

BANGLADESH

880

0.26

0.26

BARBADOS

1246

2.31

2.24

BELARUS

375

2.51

2.51

BELGIUM

32

0.58

2.66

BELIZE

501

2.28

2.32

BENIN

229

2.41

2.38

BERMUDA

1441

2.00

1.99

BHUTAN

975

2.03

2.2

BOLIVIA

591

2.10

2.19

BOSNIA HERZEGOVINA

387

2.21

2.56

BOTSWANA

267

2.18

2.28

BRAZIL

55

1.95

1.94

BRUNEI

673

0.18

0.35

BULGARIA

359

1.94

2.32

BURKINA FASO

226

2.56

2.38

BURUNDI KINGDOM

257

2.82

2.81

 

 

CAMBODIA

855

0.83

0.84

CAMEROON

237

2.48

2.50

CANADA

1

0.16

0.17

CAPE VERDE ISLANDS

238

6.15

6.18

CAYMAN ISLANDS

1345

2.15

2.19

CENTRAL AFRICAN REPUBLIC

236

4.37

4.35

CHAD

235

2.84

2.25

CHILE

56

1.94

15.80

CHINA

86

0.11

0.20

CHRISTMAS ISLANDS

6189164

1.97

1.97

61891006

61891007

61891008

COCOS ISLANDS

61891010

1.96

1.96

61891011

61891012

6189162

COLOMBIA

57

1.95

1.94

COMOROS

269

2.67

2.68

CONGO

242

4.48

4.54

COOK ISLANDS

682

4.96

5.17

COSTA RICA

506

1.97

2.00

CROATIA

385

1.94

2.62

CUBA

53

4.47

4.35

CYPRUS

357

1.96

1.96

CZECH REPUBLIC

420

1.96

2.00

DEM. REP. OF CONGO

243

2.41

2.56

DENMARK

45

0.17

1.94

DIEGO GARCIA

246

5.12

5.12

DJIBOUTI

253

2.44

2.46

DOMINICAN REPUBLIC

1809

2.09

2.08

DOMINICA

1767

2.28

2.28

ECUADOR

593

2.14

2.13

EGYPT

20

2.10

2.14

EL SALVADOR

503

2.05

2.20

EQUATORIAL GUINEA

240

2.85

2.85

ERITREA

291

2.28

2.34

ESTONIA

372

1.96

2.52

ETHIOPIA

251

2.30

2.29

 

 

FALKLAND ISLANDS

500

13.12

13.12

FAEROE ISLANDS

298

1.95

1.97

FIJI

679

2.35

2.22

FINLAND

358

2.21

2.52

FRANCE

33

0.18

0.82

FRENCH GUYANA

594

5.75

6.01

FRENCH POLYNESIA

689

2.26

2.41

GABON

241

2.56

3.92

GAMBIA

220

6.04

2.55

GEORGIA

995

2.17

2.39

GERMANY

49

0.57

0.89

GHANA

233

2.37

2.33

GIBRALTAR

350

5.79

2.16

GREECE

30

0.17

2.01

GREENLAND

299

2.02

2.02

GRENADA

1473

2.27

2.29

GUADELOUPE

590

1.95

2.20

GUAM

1671

0.85

0.92

GUATEMALA

502

2.05

2.10

GUINEA BISSAU

245

4.27

4.27

GUINEA

224

2.62

2.62

GUYANA

592

2.13

2.13

HAITI REPUBLIC

509

2.50

2.32

HONDURAS

504

2.12

2.17

HONG KONG

852

0.18

0.22

HUNGARY

36

1.95

2.03

ICELAND

354

0.17

1.96

INDIA

91

0.33

0.32

INDONESIA

62

0.32

0.39

INDONESIA (BATAM)

62778, 628

0.50

0.68

IRAN

98

1.36

1.36

IRAQ

964

1.29

1.37

IRELAND

353

0.16

1.95

ISRAEL

972

1.95

2.07

ITALY

39

1.40

2.07

IVORY COAST

225

2.59

2.56

JAMAICA

1876

2.26

2.26

JAPAN

81

0.20

1.76

JORDAN

962

1.33

1.36

 

 

KAZAKHSTAN

7

1.99

2.14

KENYA

254

2.23

2.21

KIRIBATI

686

8.12

4.2

NORTH KOREA

850

3.94

3.94

SOUTH KOREA

82

0.19

0.36

KUWAIT

965

1.14

1.14

KYRGYZSTAN

996

2.17

2.12

LAOS

856

0.86

0.86

LATVIA

371

2.22

2.15

LEBANON

961

1.30

1.35

LESOTHO

266

26.62

2.23

LIBERIA

231

2.56

2.66

LIBYA

218

2.53

2.43

LIECHTENSTEIN

423

2.04

2.04

LITHUANIA

370

2.17

2.50

LUXEMBOURG

352

1.10

2.23

MACAU

853

0.64

0.64

MACEDONIA

389

6.51

2.4

MADAGASCAR

261

3.92

2.81

MADEIRA (PORTUGAL)

351

3.40

3.40

MALAWI

265

2.54

2.14

MALDIVES

960

4.65

4.65

MALI

223

2.51

2.49

MALTA

356

2.20

2.41

SAIPAN

1670

0.93

0.93

MARSHALL ISLANDS

692

3.73

3.73

MARTINIQUE

596

1.94

2.54

MAURITANIA

222

2.76

2.81

MAURITIUS ISLAND

230

1.24

1.18

MAYOTTE

269

2.37

2.34

MEXICO

52

1.94

1.94

MICRONESIA

691

2.72

2.72

MOLDOVA

373

2.46

2.46

MONACO

377

2.04

2.42

MONGOLIA

976

1.95

1.95

MONTENEGRO

382

2.41

2.56

MONTSERRAT

1664

2.29

2.14

MOROCCO

212

2.19

2.69

MOZAMBIQUE

258

2.08

2.88

MYANMAR (BURMA)

95

0.97

1.54

 

 

NAMIBIA

264

2.09

2.07

NAURU

674

9.60

4.53

NEPAL

977

0.90

0.57

NETHERLANDS ANTILLES

599

2.14

2.11

NETHERLANDS

31

2.06

2.48

NEW CALEDONIA

687

2.23

2.33

NEW ZEALAND

64

0.29

0.87

NICARAGUA

505

2.29

8.10

NIGERIA

234

1.24

1.23

NIGER

227

6.52

2.42

NIUE ISLAND

683

9.00

4.89

NORFOLK ISLAND

6723

5.12

5.12

NORWAY

47

0.16

0.80

OMAN

968

1.33

1.52

PAKISTAN

92

0.93

0.93

PALAU

680

2.31

2.31

PALESTINE

970

2.18

2.22

PANAMA

507

1.96

2.09

PAPUA NEW GUINEA

675

2.61

5.38

PARAGUAY

595

1.96

2.06

PERU

51

1.94

2.17

PHILIPPINES

63

0.60

0.66

POLAND

48

5.36

9.13

AZORES (PORTUGAL)

351

1.96

2.74

PUERTO RICO

17, 871, 939

0.84

0.84

QATAR

974

1.35

1.38

REUNION ISLANDS

262

1.95

2.79

ROMANIA

40

1.93

1.95

RUSSIA

7

2.30

2.32

RWANDA

250

2.35

2.14

AMERICAN SAMOA

1684

0.87

0.87

WESTERN SAMOA

685

5.29

5.76

SAN MARINO

378

4.43

2

SAO TOME & PRINCIPE

239

8.61

9.80

SAUDI ARABIA

966

1.03

1.03

SENEGAL

221

2.50

2.50

SERBIA

381

2.21

2.50

SEYCHELLES

248

2.95

2

SIERRA LEONE

232

2.65

2.56

SINGAPORE

65

0.20

0.28

ST. MAARTEN

1721

0.75

0.75

SLOVAK REPUBLIC (SLOVAKIA)

421

1.94

1.96

SLOVENIA

386

2.20

2.44

SOLOMON ISLANDS

677

7.02

7.02

SOMALIA

252

3.80

3.94

SOUTH AFRICA

27

2.15

2.16

SOUTH SUDAN

211

2.57

2.65

SPAIN

34

1.55

1.17

SRI LANKA

94

0.93

0.94

ST. HELENA

290

11.40

11.40

ST. KITTS & NEVIS

1869

2.31

2.31

ST. LUCIA

1758

2.26

2.44

ST. PIERRE & MIQUELON

508

2.66

2.69

ST. VINCENT & GRENADINES

1784

2.24

2.31

SUDAN

249

2.16

2.2

SURINAME

597

2.21

2.23

SWAZILAND

268

2.40

2.22

SWEDEN

46

0.22

2.32

SWITZERLAND

41

1.82

4.73

SYRIA

963

2.19

2.07

TAIWAN

886

0.17

0.59

TAJIKISTAN

992

2.17

2.12

TANZANIA

255

2.41

2.32

TATARSTAN

751, 378, 432

3.41

3.41

THAILAND

66

0.42

0.42

TIMOR LESTE

670

3.72

3.73

TOGO

228

2.38

2.37

TOKELAU ISLAND

690

7.66

7.66

TONGA

676

5.53

5.53

TRINIDAD & TOBAGO

1868

2.08

2.12

TUNISIA

216

4.83

4.84

TURKEY

90

1.97

2.21

TURKMENISTAN

993

2.12

2.11

TURKS & CAICOS ISLANDS

1649

2.29

2.32

TUVALU

688

7.31

7.31

 

 

UGANDA

256

2.49

2.43

UKRAINE

380

2.22

2.22

UNITED ARAB EMIRATES

971

1.08

1.09

UNITED KINGDOM

44

0.28

0.86

UNITED STATES OF AMERICA

1

0.16

0.17

URUGUAY

598

2.01

2.17

UZBEKISTAN

998

1.27

1.27

VANUATU

678

5.53

5.53

VATICAN CITY

396698 or 379

2.30

2.48

VENEZUELA

58

1.96

2.10

VIETNAM

84

0.47

0.47

BRITISH VIRGIN ISLANDS

1284

2.23

2.23

U.S. VIRGIN ISLANDS

1340

0.84

0.84

WALLIS & FUTUNA ISLANDS

681

3.82

3.82

YEMEN (ARAB REPUBLIC)

967

1.32

1.32

ZAIRE

243

2.41

2.56

ZAMBIA

260

2.70

2.52

ZIMBABWE

263

2.66

2.08