Terms & Conditions for the usage of XOX MOBILE operator services and products

FAT Data Plan Terms & Conditions

 

General

1.         These terms and conditions (“Terms and Conditions”) contains important information that governs Subscriber’s use of FAT Data Plan (“FAT Data Plan”) and data usage to the Internet (“Service”). Upon subscription to the FAT Data Plan, Subscriber is deemed to have read, unconditionally accepted, and be bound by this these Terms and Conditions as may be amended from time to time.

 

2.         The FAT Data Plan and Service is subject to the General and Specific Terms & Conditions governing the use of XOX Products and Services, XOX Fair Usage Policy and any other applicable terms and conditions, all at XOX’s website at www.xox.com.my.

 

3.         XOX reserve the rights without liability, to revise this Terms and Conditions, Plan, and our pricing. Where reasonably practicable, XOX will give Subscriber reasonable prior notice of such changes. Once such changes have been made, all previous versions of XOX subscriber guides or leaflets will be superseded. Subscriber accepts responsibility to regularly review information on the Plan and Services at XOX’s website, including changes to this Terms and Conditions. Subscriber’s continued use of the Service and/or Plan (after the Effective Date of any revision/change to the Terms and Conditions, Services and/or Plan shall constitute unconditional acceptance of such revisions/changes and thereafter Subscriber shall be bound by the same. If Subscriber do not accept such revisions/changes, Subscriber may discontinue using the Plan and/or the Service, failing which Subscriber shall assumed to have accepted the changes.

 

The FAT Data Plan

4.         XOX Prepaid and NU Mobile Subscribers are entitled to purchase FAT Data Plan set out below:

Type of Plans

Data Quota

Duration

Auto-Renewal

SMS Command Code

SMS Channel

Price

Monthly

500MB

30 days

Yes

DATA FAT500

22111 or 23388

(ONEXOX Prepaid)

RM12.00

26688 (NU Mobile)

Monthly

1GB

30 days

Yes

DATA FAT1

22111 or 23388

(ONEXOX Prepaid)

RM15.00

26688 (NU Mobile)

Monthly

2GB

30 days

Yes

DATA FAT2

22111 or 23388

(ONEXOX Prepaid)

RM25.00

26688 (NU Mobile)

Monthly

5GB

30 days

Yes

DATA FAT5

22111 or 23388

(ONEXOX Prepaid)

RM30.00

26688 (NU Mobile)

Monthly*

6GB

30days

Yes

DATA MOREFAT

22111 or 23388

(ONEXOX Prepaid)

RM30.00

26688 (NU Mobile)

Monthly

10 GB

30 days

Yes

DATA FAT10

22111 or 23388

(ONEXOX Prepaid)

RM50.00

26688 (NU Mobile)

Weekly

5GB

7 days

No

DATA FATW5

22111 or 23388

(ONEXOX Prepaid)

RM19.00

26688 (NU Mobile)

Weekly

2 GB

7 days

No

DATA FATW2

22111 or 23388

(ONEXOX Prepaid)

RM10.00

26688 (NU Mobile)

Daily

1 GB

24 hours

No

DATA FATD1

22111 or 23388

(ONEXOX Prepaid)

RM3.00

26688 (NU Mobile)

Daily

2 GB

24 hours

No

DATA FATD2

22111 or 23388

(ONEXOX Prepaid)

RM5.00

26688 (NU Mobile)

Table 1.0: Plan information

                  *The Promo Plan is effective from 25th June 2020 until further notice

 

5.      The FAT Data Plan and corresponding price is exclusively for domestic usage only.

 

6.      In order to subscribe and/or purchase any of the FAT Data Plan, subscriber shall ensure they have sufficient data in their Season Pass account or credit in their account to cover the charges. The charges for the FAT Data Plan shall be deducted from the Subscriber’s credit balance, where there is insufficient data in the Subscriber’s Season Pass account. If the subsisting data in the Subscriber’s account is sufficient, the data shall be taken from Season Pass account without any charges.

 

7.      Subscribers may subscribe to any one FAT Data Plan at a time only and be subjected to the duration of the Plan. At the expiry of the Plan, Subscriber will have to repurchase again in order to continue enjoyment of the Service. However, if the Subscriber’s Plan is on auto renewal, the Service will be continued automatically unless disabled by the Subscriber in accordance to Paragraph 10 below.

 

8.      Subscribers may subscribe to the FAT Data Plan with any of the following methods, via:

i.  SMS 
ii. Easy Menu – *150#
iii. XOX Selfcare
iv. XOX Black App

 

9.      Data from the FAT Data Plan may not be carried forward, non-transferable and non-shareable.

10.  For FAT Data Plans that are on an auto-renewal basis in the event the Subscriber do not wish to renew the plan, they need to disable the auto-renewal via SMS (send DATA AR OFF to 22111 or 23388), BLACK App or USSD Easy Menu. Further information can be found in the FAT Data Plan FAQ.

 

XOX Data Add-On

11.  Subscriber may purchase additional data by using the Add-On the Plan Service.

 

12.  The following XOX Data Add-On (“Add-On”) are available to Subscriber:

Input Message

Data Volume

Charges (RM)

DATA ADD 100

100MB

3.00

DATA ADD 500

500MB

10.00

DATA ADD 1GB

1GB

15.00

DATA ADD 5GB

5GB

50.00

Table 2.0 Data Add-On

 

13.  The purchase of Add-On is unlimited.

 

14.  Any unused data remaining from Add-On cannot be carried forward.

 

15.  XOX reserve the right to suspend or cease this Add-On service and to amend and modify these terms and conditions, including prices and denominations in which Add-On may be purchased, without notice for any legitimate commercial, technical, or operational reason.

 

16.  If you need any clarification you may call our Customer Careline at 1300-888-010 or 12273 from your ONEXOX prepaid or NU Mobile account.

 

17.  Terms and Conditions dated 23/6/2020 shall supersede all other previous versions of FAT Data Plan terms and conditions.