Terms & Conditions for the usage of XOX MOBILE operator services and products

XOX eSIM Terms and Conditions

 

GENERAL

 

1.       The Services are made available to you by XOX MOBILE (hereinafter referred to as “XOX”), subject to these general terms and conditions and the specific terms and conditions of each Service. Upon activation, you are deemed to have read, unconditionally accepted and be bounded by this terms and conditions.

 

2.       XOX reserves the right to control, amend, vary and/or modify the rules relating to the use of Service at any time without prior notice. The amendments, variations and/or modifications shall take effect on such date determined fit by XOX and whereby the Subscriber shall with the continued use of the Service shall immediately be bounded by the same.

 

Eligibility

 

1.       XOX eSIM is available to all Malaysian citizens with at least 12 years of age (hereinafter referred to as “Subscriber(s)”) according to National Registration Identification Card (NRIC) subject to fulfilling the criteria stated below in clauses 1.1 & 1.2:

 

1.1   New subscribers

New subscribers who subscribe to XOX eSIM BLACK and ONEXOX Prepaid eSIM.

 

1.2   Mobile Number Portability (MNP)

Subscribers that register for MNP Port in to XOX eSIM BLACK.

 

1.3   Upgrade or Downgrade

Subscribers that register for BLACK Plans upgrade / downgrade to XOX eSIM BLACK.

 

1.4   Change of Business Plan (COBP)

Subscribers that register for COBP to XOX eSIM BLACK from ONEXOX Prepaid.

 

2.       One subscriber can only register up to a maximum of five (5) profiles, regardless physical SIM or eSIM, prepaid or BLACK, under single user NRIC. Malaysian citizen is required to register using valid NRIC only.

 

XOX eSIM Introduction

 

1.       eSIM is an embedded SIM in device, where information is updated wirelessly enabling a mobile number without the need of a physical SIM card.

 

2.       Subscribers may use the eSIM service to make phone calls, answer phone calls and use mobile data service on Designated Smart Device without a physical SIM. XOX eSIM can be used on Designated Smart Devices including iPhone XR, XS, XS Max, iPhone 11, 11 Pro, & 11 Pro Max, iPad Pro (2018) (running iOS 12.1.1 or later), iPad 2019, iPad Air 2019, iPad mini 5, and Google Pixel series including 3, 3XL, 3a, 3a XL, 4 and 4 XL, Samsung Galaxy Fold, Samsung Galaxy S20 series including S20, S20+, and S20 Ultra, and Samsung Galaxy Z Flip.

 

3.       Upon successful application, an eSIM QR Code will be allocated to the Designated Smart Device. Subscriber is required to activate the Service on the Designated Smart Device according to instructions provided.

 

4.       XOX eSIM QR Code are only scannable for one time.

 

5.       The Service is only supported by ONE (1) Designated Smart Device at any given time. In the event subscriber switches to another device, subscriber is required to apply for a new eSIM QR code or a physical SIM in order to reactivate the Service. Subscriber can execute such SIM replacement via selfcare. Standard rate of SIM replacement, RM 10 shall apply. However, the service on previous device shall be terminated. Subscriber is required to remove the previous eSIM profile on the previous device.

 

6.       If subscriber lose the device or the device is stolen or damaged and the eSIM profile is loaded on it, please ensure to contact XOX immediately to deactivate the eSIM services. XOX will not be responsible or liable for any such loss, damage, costs, personal injury or expenses suffered arising directly or indirectly as a result of such loss or stolen or damaged device. In order to regain access and control of the eSIM, subscriber will be able to reactivate the eSIM on the same or a new device only after obtaining a new QR code from XOX.

 

eSIM Plans

 

1.       XOX eSIM is available for both BLACK and prepaid plans.

2.       eSIM BLACK plans are as shown in Table 1:

 

Table 1: eSIM BLACK Plans.

Plan name

Data

Calls

SMS

Charges

B39

8GB

50mins

50

RM39

B59e

15GB

Unlimited

100

RM59

B39PLUS50

20GB

Unlimited

200

RM89

B149

30GB

300mins

300

RM149

 

3.       Subscribers that wanted to sign up with XOX eSIM can select from the eSIM BLACK Plans available or ONEXOX prepaid eSIM.

 

XOX eSIM MNP

 

1.       Mobile Number Portability (MNP) is available to all subscribers to switch from their current mobile service provider to XOX eSIM services.

 

2.       The MNP request may be subjected to a non-refundable porting fee in any event whatsoever.

 

3.       Only active mobile number at the time of the request are eligible for porting in to XOX eSIM. Mobile Number which have been suspended, terminated, blacklisted on XOX database and/or barred will not eligible for Porting.

 

4.       Subscribers may request MNP to XOX eSIM via XOX Mobile Online Store.

 

XOX eSIM Replacement

 

1.       XOX eSIM replacement is available to all existing Prepaid and BLACK subscribers to switch from their current physical SIM card to XOX eSIM.

 

2.       Existing ONEXOX prepaid subscribers are not allowed to switch to ONEXOX Prepaid eSIM.

 

3.       Subscribers are required to perform a SIM replacement when they switch their device. (eSIM to eSIM)

 

4.       Subscribers may request eSIM replacement to XOX eSIM via XOX Self Care.

 

5.       All SIM Replacement process: Physical SIM Card to eSIM, eSIM to Physical SIM Card, eSIM to eSIM are required to go through SIM Activation Process.

 

6.       The eSIM replacement request may be subjected to a non-refundable fee in any event whatsoever. Please refer to tables below for charges:

 

 

Table 1: Physical SIM Card to eSIM charges

Current

Change to

SIM Replacement Charges (RM)

Plan Advance Payment (RM)

Delivery Fees (RM)

Total Payment (RM)

Physical SIM Card

eSIM

ONEXOX Prepaid

ONEXOX Prepaid

-

-

-

Not Applicable

BLACK Plans

x

x

Plan Advance payment only

B10

B39

×

×

Plan Advance Payment only

B59e

×

×

B39PLUS50

×

×

B149

×

×

B39

B39

×

×

×

FREE

B59e

×

×

Plan Advance Payment only

B39PLUS50

×

×

B149

×

×

B39PLUS20

B39

×

×

Plan Advance Payment only

B59e

×

×

×

FREE

B39PLUS50

×

×

Plan Advance Payment only

B149

×

×

B39PLUS50

B39

×

×

Plan Advance Payment only

B59e

×

×

B39PLUS50

×

×

×

FREE

B149

×

×

Plan Advance Payment only

Current

Change to

SIM Replacement Charges (RM)

Plan Advance Payment (RM)

Delivery Fees (RM)

Total Payment (RM)

Physical SIM Card

eSIM

B149

B39

×

×

Plan Advance Payment only

B59e

×

×

B39PLUS50

×

×

B149

×

×

×

FREE

 

 

 

Table 2: eSIM to Physical SIM Card charges

Current

Change to

SIM Replacement Charges (RM)

Plan Advance Payment (RM)

Delivery Fees (RM)

Total Payment (RM)

eSIM

Physical SIM Card

ONEXOX Prepaid

ONEXOX Prepaid

x

SIM Replacement charges + Delivery Fees

BLACK Plans

SIM Replacement charges + Plan Advance Payment + Delivery Fees

B39

B10

×

Plan Advance Payment + Delivery Fees

B39

×

SIM Replacement charges + Delivery Fees

B39PLUS20

×

Plan Advance Payment + Delivery Fees

B39PLUS50

×

B149

×

B59e

B10

×

Plan Advance Payment + Delivery Fees

B39

×

B39PLUS20

×

SIM Replacement charges + Delivery Fees

B39PLUS50

×

Plan Advance Payment + Delivery Fees

B149

×

B39PLUS50

B10

×

Plan Advance Payment + Delivery Fees

B39

×

B39PLUS20

×

B39PLUS50

×

SIM Replacement charges + Delivery Fees

B149

×

Plan Advance Payment + Delivery Fees

Current

Change to

SIM Replacement Charges (RM)

Plan Advance Payment (RM)

Delivery Fees (RM)

Total Payment (RM)

eSIM

Physical SIM Card

B149

B10

×

Plan Advance Payment + Delivery Fees

B39

×

B39PLUS20

×

B39PLUS50

×

B149

×

SIM Replacement charges + Delivery Fees

 

 

 

Table 3: eSIM to eSIM Charges

Current

Change to

SIM Replacement Charges (RM)

Plan Advance Payment (RM)

Delivery Fees (RM)

Total Payment (RM)

eSIM

eSIM

ONEXOX Prepaid

ONEXOX Prepaid

x

x

SIM Replacement Charges only

BLACK Plans

x

x

Plan Advance payment only

B39

B39

×

×

SIM Replacement Charges only

B59e

×

×

Plan Advance Payment only

B39PLUS50

×

×

B149

×

×

B59e

B39

×

×

Plan Advance Payment only

B59e

×

×

SIM Replacement Charges only

B39PLUS50

×

×

Plan Advance Payment only

B149

×

×

B39PLUS50

B39

×

×

Plan Advance Payment only

B59e

×

×

B39PLUS50

×

×

SIM Replacement Charges only

B149

×

×

Plan Advance Payment only

B149

B39

×

×

Plan Advance Payment only

B59e

×

×

B39PLUS50

×

×

B149

×

×

SIM Replacement Charges only

 

 

 

XOX eSIM BLACK plan upgrade

 

1.       XOX eSIM subscribers (BLACK and Prepaid) may upgrade their plan to other XOX eSIM BLACK plans available.

 

2.       There is no SIM replacement process required for eSIM subscribers to change plan.

 

3.       Subscribers will either receive an eSIM BLACK plan upgrade confirmation notification or an unsuccessful notification.

 

4.       Subscribers’ plan will take effective upon confirmation notification.

 

For more details, please visit BLACK’s Terms and Conditions page.

 

Note:

 

1.       BLACK Terms and Conditions still apply:       

https://xox.com.my/support/terms-and-conditions/onexox-black-tc/

 

2.       ONEXOX prepaid Terms and Condition still apply:

https://xox.com.my/xox-mobile-prepaid-tc-general/