Our Fair Usage Policy is intended to ensure that our customers do not use our services in an excessive, unreasonable or fraudulent manner. Such usages may impact the quality or reliability of our services.
Our Fair Usage Policy applies when you use any of our special offers giving you calls, texts, photos or data usage for free or at rates lower than our standard rates for, or unlimited access to, such calls, texts, photos or data usage.
By accepting our Terms and Conditions for Service, you agree to be bound by this Policy.
We may change the Policy from time to time without further notice to you. Please visit the website http://xox.com.my periodically to determine any changes to this Policy. Any changes to this Policy will automatically become effective and will apply to you from the date such changes are posted on the website.
You are prohibited from using the Services which can compromise the security or tamper with our system resources or accounts on our systems, or at any other site accessible via our systems.
Our network is a shared resource, and you agree to use the Services, in a considerate manner, which must not unfairly exploit the usage, affect the experience of other subscriber or cause us loss – for example, but not limited to, the Services for reselling purposes, unreasonable bandwith consumption, or accessing services which are prohibited under the Terms and Conditions for Service or using unauthorized device.
We wish to bring to your attention for all our customers to have a positive internet experience and to emphasize that it is important for all our customers to practice responsible usage of the allocated bandwith based on normal usage.
You will be responsible for the security of your own devices that are directly or indirectly connected to our network.
Use of this Website
For our XOX Mobile Data Plan, your total usage per month shall NOT exceed from the allocated data volume transmitted (total upload and download usage). This is to ensure that no subscriber can congest the bandwidth at all times.
If you are found to be in violation of this policy, we may, at our option and discretion manage your bandwidth, suspend or terminate the Services (with or without notice as we may consider appropriate.
To report any illegal or unacceptable use of the services, please send an email to www.xox.com.my
Variation and Amendments
XOX reserves the right to vary the terms and conditions of this Policy from time to time with or without notice to the customer and the customer shall be bound by such variation and changes.
This Policy is supplemental and shall be read together as an integral part of terms and conditions of governing the Services and its relevant addendum. If there is any inconsistency between the Policy and the terms and conditions of the Services, the terms and conditions governing the Services posted in website at http://xox.com.my will prevails.
Some of the above clauses are highlighted to aid the reader’s understanding of the terms and condition as recommended in the National Policy Objective as provided in Communications and Multimedia Act 1998.
As such the highlight is only an aid to the reader and shall not affect in any way the meaning and interpretation of this terms and conditions and significance of other clauses of this terms and conditions.