SP Xtra FAQ
When will the Season Pass Xtra offer be available?
Does this offer have limited purchase?
When will I receive my voucher?
- Purchase selected Season Pass successfully
- Receive confirmation SMS with voucher URL
- Click voucher URL to open
- Enter your XOX mobile number
- Present voucher at TeaLive counter to redeem
What if I did not receive any SMS upon purchased SP Xtra?
How to redeem the FREE TeaLive drink?
Can the FREE TeaLive drink voucher be used more than once?
When can I start redeeming the voucher after it’s been given?
What should I do if I’m having problem redeeming my FREE TeaLive with my voucher code or the drink is no longer available to be redeemed?
Do contact our customer service to help you.
• Dial our free careline – 12273 from your XOX mobile number; or
• Drop a personal message (PM) to our customer service at XOX Malaysia Facebook page.
Is the FREE TeaLive drink available for redemption at all TeaLive outlets?
10. Is there any limitation to redeem the FREE TeaLive drink?
This exclusive offer is only valid for all TeaLive in-store redemption.
Please keep in mind that, the redemption/voucher is:
Click here to view: T&C