SP Xtra FAQ

When will the Season Pass Xtra offer be available?
Promo will be available at random days. The promo will be announced at XOX Malaysia Facebook, MyXOX app, online store and XOX website homepage.
Does this offer have limited purchase?
The offer is available for multiple purchases, however only limited number of FREE TeaLive drink voucher is available for each deal. So, grab it before the FREE drink vouchers have been fully redeemed!
When will I receive my voucher?
You will receive your voucher instantly via SMS when your Season Pass purchase is successful and the FREE drink is still available to be redeemed. Here is the flow:
  • Purchase selected Season Pass successfully
  • Receive confirmation SMS with voucher URL
  • Click voucher URL to open
  • Enter your XOX mobile number
  • Present voucher at TeaLive counter to redeem
What if I did not receive any SMS upon purchased SP Xtra?
Do contact our customer service to help you.
  • Dial our free careline – 12273 from your XOX mobile number; or
  • Drop a personal message (PM) to our customer service at XOX Malaysia Facebook page.
  • How to redeem the FREE TeaLive drink?
    Flash your voucher at any TeaLive counter & redeem a FREE TeaLive drink worth RM6.50 (price is inclusive of GST).
    Can the FREE TeaLive drink voucher be used more than once?
    No. The voucher is for one time redemption only and the FREE drink has to be the same value or lower value than the voucher value at RM6.50 (price is inclusive of GST).
    When can I start redeeming the voucher after it’s been given?
    You may start redeeming and use the voucher now until 31 December 2017.
    What should I do if I’m having problem redeeming my FREE TeaLive with my voucher code or the drink is no longer available to be redeemed?

    Do contact our customer service to help you.

    • Dial our free careline – 12273 from your XOX mobile number; or

    • Drop a personal message (PM) to our customer service at XOX Malaysia Facebook page.

    Is the FREE TeaLive drink available for redemption at all TeaLive outlets?
    Yes! This voucher is redeemable at all TeaLive outlets in Malaysia.
    10. Is there any limitation to redeem the FREE TeaLive drink?

    This exclusive offer is only valid for all TeaLive in-store redemption.

    Please keep in mind that, the redemption/voucher is:

  • Not applicable for online purchase or delivery order
  • Not applicable for exchangeable for cash
  • Not entitled for Bcard/ TeaLive Uni-Tea membership points
  • Click here to view: T&C