FAQ Categories – ONEXOX Plan FAQ

1. What is ONEXOX?

Powered by XOX MOBILE, ONEXOX is a prepaid mobile plan that offers blazing fast 4G LTE with Superb Savings.

 

2. Where can I get ONEXOX starter pack?

You can purchase ONEXOX Starter Pack from any authorized dealers and XOX Online Store. The Starter Pack recommended retail price is RM10 and comes with preloaded RM5 credit, 4G LTE and 1800 Free SMS upon SIM activation.

 

3. Can I subscribe ONEXOX and maintain my existing number?
Yes. You can maintain your existing number through XOX mobile MNP (Mobile Number Portability) and avoid the inconvenience of having to notify friends and associates that you have changed your number.

 

4. What are the benefits of the ONEXOX Prepaid Plan?
With ONEXOX Prepaid Plan, you will enjoy:

 

a. 2-in-1 DAMA flexible plan for more savings!

b. Preloaded RM5

c. 5 sen short call to all network

d. 2 sen SMS rate to all network

e. 10 Friends + Family

f. 6% Cash Rebate via User-Get-User programme.

g. Longest validity (up to 2 years)

h. Random Happy Hour that no one can resist
 

5. What is the rate for ONEXOX Prepaid Plan?
ONEXOX Prepaid Plan is a 2-in-1 DAMA flexible plan. Visit ONEXOX Plans to learn more about the rate.

 

6. Who can enjoy this ONEXOX Prepaid Plan?
All Malaysian who is 18 years old and above with a valid Malaysian NRIC or foreigner with passport. Teenager who is 12 to 17 years old may sign up with parental consent.

 

7. How to be eligible for 28 months validity?
Each subscriber shall only be eligible for 28 months validity once. There are 3 ways of obtaining 28 months validity for new ONEXOX Prepaid subscribers:

 
a. Purchase any one of the welcome deals (Refer to the table below)

b. Port in your number to ONEXOX prepaid from other local mobile operators

c. Top up accumulatively RM 50 within 30 days of activation

PACKAGE CODE PRICE
SP FAT 10GB + 10GB SP FAT 10 RM50
SP FAT 10GB + 333 Mins SP FAT10M RM50
SP FAT 333 Mins SP FATVOICE RM30
SP FAT 5GB + 100 Mins SP FAT5M RM30
SP FAT 20GB (Instant activated) SP FAT20 RM30

SP Welcome deal short code. SMS code sent to 23388

 

8. Can I port over my mobile number to ONEXOX Prepaid? What benefit can I get?

Subscribers from other local operators from either postpaid or prepaid can port in to ONEXOX to enjoy the plan. All subscribers who port in will automatically be entitled to 28 months validity.

 

9. Can I port my mobile number over via XOX Online Store?
Yes, you may. However, you are required to clear your current telco’s outstanding bill before switching to us.

 

10. Why should there be Dedicated Account (DA) and Main Account (MA)?
With the 2-in-1 DAMA flexible plan, subscribers have the freedom to enjoy special rates in both DA & MA accounts based on your top-up values.
Visit ONEXOX Plans to learn more about the 2-in-1 DAMA flexible plan.

 

11. If I were to perform top-up, the airtime will be credited into which account?
The Airtime credited will be based on the top-up value/amount.
Surf ONEXOX Plans to learn more about 2-in-1 DAMA flexible plan, and save more by topping up according to your usage!

 

12. In which account is the available credit of RM5 located for this SIM Pack and how long is the active period if I do not top-up after the activation date?
Every new starter pack comes with RM5 credit in Main Account (MA). The SIM card will be
active for 30 days without any top-up after the activation date.

 

13. Which account’s credit balance will be utilized in advance?
The credit balance in Dedicated Account (DA) will be utilized first for all calls and SMS.

 

14. Can I transfer my credit balance between DA and MA?
Yes. You can transfer your credit balance from DA to MA. However, you’re not allowed to transfer the airtime credit from MA to DA. To transfer credit balance from DA to MA, please send TRNS DA AMOUNT to 22111.

 

15. Where can I get ONEXOX Prepaid Plan top-up?
You can top-up your ONEXOX Prepaid Plan at all 7-Eleven, petrol stations and at selected outlets via the e-Pay terminals. Please don’t forget to mention “XOX” when you’re purchasing the top-up.

 

16. What can Self-Care do?
The XOX mobile Self-Care is an online portal which allows you to:

 
a. View your subscription profile which consists credit balance from DA & MA accounts, subscriptions validity, and free SMS’s balance.

b. Overview of your monthly detailed billing.

c. Top-Up.

d. Internet subscription management: To subscriber internet plan, upgrade your
subscription, check remaining quota and increase the quota.

e. Sub-line management: Can add up to 10 sub-lines, manage their profile, subscribe
internet plan, and upgrade sub-line’s internet subscription.

f. Check loyalty points.

17. Can ONEXOX subscriber subscribe to any mobile internet plan?
Yes. ONEXOX subscriber can subscribe to daily, weekly, and monthly mobile internet plan provided by XOX Mobile. Please refer to the FAT Data Plan table and command codes at User Guide (Data Plan).

 

18. Does ONEXOX mobile internet (data) support for all types of devices and smartphones?
ONEXOX data plan supports almost all types of devices and smartphones. Please make sure you have the correct settings. However, the plan does not support data services for Blackberry Internet Service (BIS).

 

19. Is ONEXOX data plan unlimited?
No. ONEXOX offer ALL DAY and ALL TIME high speed internet data plan according to the chosen FAT Plan quota and validity.

 

20. How do I use the free SMS?
Free SMS can be used for numbers on the same network (XOX Mobile & ONEXOX).

 

21. How do I know when the validity of my Mobile Data subscription expires?
You may SMS DATA BAL to 22111 to check the expiry date of your Mobile Data subscription, or you may download BLACK APP for iOS & Android to manage your account with ease!

 

22. What is the limit member for Family n’ Friends (FNF) that can be registered and to which network?
You can register up to 10 numbers FNF. First 10 registrations are free. FNF rate is open to all local numbers from all networks including Telekom Malaysia fixed lines (except premium numbers 1-300). You can also replace the registered numbers with other numbers. However, each successful replacement will incur RM1 charge from your MA account. Please make sure you have sufficient balance before proceeding.

 
 
a. How to apply FNF: SMS to 22111- FNF ADD (space) (phone number)

b. How to check the FNF list: SMS to 22111 – FNF LIST

c. How to cancel a number in the FNF list: SMS to 22111 – FNF (space) DEL (space)

23. Is the DA FNF rate applied to MA once credit balance in DA has finished up?
Yes. You will still enjoy DA FNF rate with credit balance in MA.

 

24. How can I have free SMS from “Loyalty Point”?
You will be rewarded with loyalty points for every Top-up made to your account based o the top-up value.
E.g.: Every ringgit of top-up equivalent to 1 point; every 10 points that you’ve collected can be redeemed for one free SMS.

 

25. How to redeem free SMS?
You can redeem FREE SMS through below platforms:

 
SMS portal:
SMS to 22111 – LYT (space) RED (space) SMS (space) (number of SMS to be redeemed)
Example: RED LYT SMS 12

Via Online: Self-Care

26. What is the SMS command code if I were to check balance, check data balance, subscribe data, etc?
Send BAL to 22111 for balance, whereas DATA BAL to 22111 for data balance. To subscribe data, you can refer to the SMS command code on User Guide page.

 

27. How can ONEXOX subscriber access to USSD?

ONEXOX subscriber can dial *150# to access to USSD.