FAQ Categories – ONEMusic FAQ

What is ONEXOX UNIVERSAL MUSIC SIM PACK (ONEMUSIC)?
Powered by XOX MOBILE, ONEXOX Universal Music SIM Pack (also known as “ONEMUSIC SIM Pack”) is a co-branded prepaid mobile plan between ONEXOX and Universal Music Malaysia that offers exclusive music content and unique money cannot buy privileges Prepaid Plan.
Where can I get ONEXOX UNIVERSAL MUSIC starter pack?
You can purchase ONEXOX UNIVERSAL MUSIC Starter Pack from Space@XOX, XOX Online Store (http://xox.com.my/onlinestore/), and Universal Music Malaysia Event/Roadshow. The Starter Pack recommended retail price is RM10.00 and comes preloaded with RM5 credit, 4G+ and 1800 Free SMS upon SIM activation.
Can I subscribe ONEXOX UNIVERSAL MUSIC and maintain the existing number?
Yes. You can maintain your existing number through XOX MOBILE MNP (Mobile Number Portability) and avoiding the inconvenience of having to notify friends and associated that you have changed your number. For MNP subscriber, once you have successfully port in to XOX, we will need another three days to intergrade with ONEMUSIC benefits system.
What are the benefits of ONEXOX UNIVERSAL MUSIC Prepaid Plan?
With ONEXOX UNIVERSAL MUSIC Prepaid Plan, you will enjoy
  • 2-in-1 DAMA flexible plan for more savings!
  • Preloaded RM5
  • 5 sen short call to all network
  • 2 sen SMS rate to all network (FNF)
  • 10 Friends + Family
  • 6% Cash Rebate via User-Get-User programme
  • Longest validity (up to 2 years)
What are the additional benefits for ONEXOX UNIVERSAL MUSIC MALAYSIA Prepaid Plan?
Additional Benefits of the ONEXOX UNIVERSAL MUSIC MALAYSIA Prepaid Plan benefits you will enjoy
  • 10% -20% discount on concert / showcase tickets that organized by Universal Music Malaysia
  • 10% – 20% discount on Universal Music Malaysia’s product at selected CD-Rama outlets
  • 10% -20% discount on Universal Music Malaysia’s product at Lazada Platform
  • Money cannot buy experience with Universal Music Malaysia artist
    •Meet & Greet/ Private Gatherings
    •Fun Workshop
    •Exciting Activities with artist (eg: Futsal, Shopping, etc)
  • Exclusive First-hand Universal Music Malaysia news
How am I eligible for the 10% – 20% discount on concert / showcase tickets that organized by Universal Music Malaysia?
A unique code will be sent to all ONEXOX UNIVERSAL MUSIC subscribers via SMS and USSD menu when Universal Music Malaysia is having concerts / showcases. Subscriber will be eligible for 10% – 20% discount on concert/showcase tickets on the selected ticketing platform of the event.
How am I eligible for the 10% – 20% discount on Universal Music Malaysia’s product at selected CD-Rama outlets?
ONEXOX UNIVERSAL MUSIC Subscriber will need to authenticate they are ONEXOX UNIVERSAL MUSIC subscriber by showing their USSD menu to CD-RAMA cashier in order to entitle for the discount.
How am I eligible for the 10% – 20%discount on Universal Music Malaysia’s product at Lazada?
A promo code will be sent to all ONEXOX UNIVERSAL MUSIC subscribers via USSD menu, subscriber can get the promo code under “Universal Music Lazada Promo Code” option.
How do I eligible for money can’t buy experience with Universal Music Malaysia artist?
Money can’t buy experience passes will be given via contest or rewards program. ONEXOX UNIVERSAL MUSIC subscriber shall stand a chance to win a unique experience pass with artist by participating into ONEXOX Universal Music contests or reward program.
How do I get the exclusive First-hand Universal Music Malaysia news?
Universal Music Malaysia news will be updated via USSD menu; ONEXOX UNIVERSAL MUSIC prepaid plan subscriber can get the latest news under “Universal Music” option.
How can ONEXOX UNIVERSAL MUSIC subscriber access to USSD?
ONEXOX UNIVERSAL MUSIC subscriber can dial *150# to access to USSD.
What is the rate for ONEXOX UNIVERSAL MUSIC Prepaid Plan?
Effective 11th April 2016, ONEXOX Prepaid Plan will be 2-in-1 DAMA flexible plan. Visit www.xox.com.my to learn more about the rate.
Who can enjoy this ONEXOX UNIVERSAL MUSIC Prepaid Plan?
For existing ONEXOX UNIVERSAL MUSIC subscribers, subscribers who activated ONEXOX UNIVERSAL MUSIC prepaid plan.
If I were to port over my mobile number, can I enjoy this ONEXOX UNIVERSAL MUSIC benefits?
Yes. Subscribers from other local operators from either postpaid or prepaid can port in to ONEXOX UNIVERSAL MUSIC to enjoy the benefits from 11th April 2016 onwards.
Can I port over my mobile number via XOX Online Store?
This service is temporarily not available until further notice.
Why should there be Dedicated Account (DA) and Main Account (MA)?
With 2-in-1 DAMA flexible plan, subscribers have the freedom to enjoy special rates in both DA & MA accounts based on your top-up values. Surf www.xox.com.my to learn more about 2-in-1 DAMA flexible plan.
If I were to perform top-up, which account the airtime will be credited?
The Airtime credited will be based on the top-up value/amounts that have been purchased. Surf www.xox.com.my to learn more about 2-in-1 DAMA flexible plan, and save more on the credited airtime by purchasing the top-up wisely.
At which account is the available credit of RM5 located for this SIM Pack and how long is the active period if I do not top-up since the activation date?
Every new starter pack comes with RM5 credit in Main Account (MA). The SIM card will be active for 30 days without any top-up since activation date.
Which account’s credit balance will be utilized in advance?
The credit balance in Dedicated Account (DA) will be utilized first for all calls and SMS.
Can I transfer my credit balance between DA and MA?
Yes. You can transfer your credit balance from DA to MA. However, you’re not allowed to transfer the airtime credit from MA to DA.
To transfer credit balance from DA to MA, please send TRNS DA AMOUNT to 22111.
Where can I get ONEXOX UNIVERSAL MUSIC Prepaid Plan top-up?
You can top-up your ONEXOX UNIVERSAL MUSIC Prepaid Plan at all 7-eleven, petrol stations and at selected shop which purchase transaction using the epay terminal. Please don’t forget to mention “XOX” when you’re purchasing the top-up.
What can Self-Care do?
The XOX mobile Self-Care is an online portal which allows you to:
  • View your subscription profile which consist credit balance from DA & MA accounts, subscriptions validity, and free SMS’s balance.
  • Overview of your monthly detailed billing.
  • To purchase top-up.
  • Internet subscription management: To subscriber internet plan, upgrade your subscription, check remaining quota and increase the quota.
  • Sub-line management: Can add up to 10 sub-lines, manage their profile, subscribe internet plan, and upgrade sub-line’s internet subscription.
  • Check loyalty points.
Can ONEXOX UNIVERSAL MUSIC subscriber subscribe to any mobile internet plan?
Yes. ONEXOX UNIVERSAL MUSIC subscriber can subscribe to daily, weekly, and monthly mobile internet plan provided by XOX Mobile. Please refer to the Mobile Internet Plan table and command code at http://xox.com.my/plans/mobile-internet/.
Does ONEXOX UNIVERSAL MUSIC mobile internet (data) support for all types of devices and smartphones?
ONEXOX data plan supports almost all types of devices and smartphones. Please make sure you make the correct settings. However, the plan does not support data services for Blackberry Internet Service (BIS).
Is ONEXOX data plan unlimited?
No. ONEXOX offer high speed data plan up to 7.2mbps download data based on the quota limit/day subscribed. With this, ONEXOX subscribers are free from interrupted internet browsing speed.
How do I use the free SMS?
Free SMS can be used for numbers on the same network (XOX Mobile & ONEXOX). Please refer to the terms and conditions HERE.
What is the limit member for Friends & Family (FNF) that can be registered and to which network?
You can register up to 10 numbers FNF. 10 first registrations are free. FNF rate is open to all local networks including Telekom Malaysia fixed lines (except premium numbers 1-300 and phone number abroad). You can also replace the registered numbers and replace with another number. However, each replacement will be charged RM1 from MA account. Please make sure you have sufficient balance before proceeding.
  • How to apply FNF: SMS to 22111- FNF ADD
  • How to check the FNF list: SMS to 22111 – FNF LIST
  • How to cancel a number in the FNF list: SMS to 22111 – FNF DEL
Is the DA FNF rate applied to MA once credit balance in DA has finished up?
Yes. You will still enjoy DA FNF rate with credit balance in MA.
How can I have free SMS from “Loyalty Point”?
You will be rewarded with loyalty points for every Top-up is made to your account based on the top-up value. For eg, every ringgit of top-up equivalent to 1 point; every 10 points that you’ve collected can be redeemed for one free SMS.
How to redeem SMS free?
You can redeem FREE SMS through below platforms:
  • SMS portal:
    SMS to 22111 – LYT RED SMS
    Example: RED LYT SMS 12
  • Via Online: Self-Care
What is the SMS command code if I were to check balance, check data balance, subscribe data, etc?
You can refer to the SMS command code at USER GUIDE.
What is the credit validity?
ONEXOX credit validity is up to 2 years and 4 months (28-month). To enjoy the longest validity, simply top-up RM10 within 7 days of your activation date to stay active up to 2 years & 4 months! (Promo period until 31st May only)
Can ONEXOX UNIVERSAL MUSIC subscriber entitle for MNP Free Data campaign?
MNP Free Data campaign is only available to existing #prepaidplus subscriber. Please stay tuned for upcoming MNP promotion!
Can ONEXOX UNIVERSAL MUSIC subscriber entitle for 30GB Bonus Campaign?
Yes, all ONEXOX UNIVERSAL MUSIC subscriber can entitle for 30Gb Bonus Campaign as long as they activate the sim pack between 16/2/2017 to 15/5/2017 and perform minimum top-up RM30 and above (accumulative) within the calendar month.
Can ONEXOX UNIVERSAL MUSIC subscriber entitle for 36GB Bonus Campaign?
Yes, all ONEXOX UNIVERSAL MUSIC subscriber can entitle for 36GB Bonus Campaign as long as they activate the sim pack on 15/3/2017 during the event sunway pyramid or activate the sim pack via Space@XOX / XOX online store (only to subscribers that managed to receive a SPECIAL MEMBER CODE VOUCHER) between 16/3/2017 to 16/4/2017 with, and perform minimum top-up RM30 and above (accumulative) within the campaign promotion month (15/3/2017 – 30/4/2017)
Can ONEXOX UNIVERSAL MUSIC subscriber entitle for birthday bonus?
Temporarily, birthday bonus is only available to existing #prepaidplus subscriber.