FAQ Categories – MNP FAQ


What is Mobile Number Portability (MNP)?

Mobile Number Portability or MNP is a service that allows you to keep your number and hopon to XOX from your current service provider.

How long does it take to port to XOX?

The whole process will be completed within 1 to 5 working days.

How do I port to XOX?

You can either (i) visit any of our XOX Care Centres or XOX dealers; (ii) visit our Online MNP portal at http://xox.com.my/onlinestore/mnp/. Careline at 1300-888-010

What is the current MNP promotion about?

Customers who have MNP to XOX and have activated the mobile service from 1st July 2014 onward will enjoy a validity period of 28 months, until further notice.

Who is entitled to enjoy the MNP promotion?

The promotion is open to all customers who have ported to XOX for the first time from 1st July 2014 until further notice (excluding current Hybrid users).

When will the MNP 28-month validity promotion be available to customers?

The promotion starts on the 1st of July 2014 and will go on until further notice.

When will I receive the 28months validity?

The 28months validity will transfer to you within 2 weeks from your activation date. If you still unable to receive within 2 weeks. Please contact our customer service at 12273.

Who should I contact if I have further questions regarding MNP?

You can contact our XOX Customer Careline at 1300-888-010.

Who should I contact if my current Telco is changing my mind?

You can contact MCMC