FAT Data Plan Frequently Asked Questions

What are the new FAT data plans?

The new FAT data plans that give you SUPERIOR VALUE and LARGER sized options are:

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Who is eligible to subscribe FAT data plans?

All active ONEXOX Prepaid and NU Mobile subscribers.

When will the FAT data plan available for purchase?

Effective from 23/5/2017 12am until further notice.

How to subscribe FAT data plans?

There are few options. You may subscribe via

a) SMS – Send subscription code of their package choice to 22111 or 23388

b) Easy Menu – Dial *150# to subscribe/activate your package of choice

c) Self Care portal

d) Black App – Available on Google Play store and Apple AppStore

What are the methods to check data plan balance / status?

There are a few options. To get latest data balance/ status, you may check via:

a) SMS – Send “BAL” to 22111 or 23388

b) Easy Menu – Dial *150#

c) Self Care portal

d) Black App – Available on Google Play store and Apple AppStore

Will I receive a notification when FAT data plan quota is about to expire or be used up?

You will receive a friendly reminder via SMS when your data usage reaches 80% and 100% of your quota. You will also receive a notification 1 day before the expiry date of your monthly and weekly FAT data plans; you will not receive such notification for your subscription to the daily data plan as it is only valid for 24 hours.

What happens to the remaining data quota if it is not used up within the subscription period (24 hours, 7 days, 30 days)?

All remaining data quota will be terminated automatically upon expiration. For subscriber with monthly data plan subscription, your data quota will be renewed on next renewal date.

If I reach 100% data usage before expiry date/time and want more data, what can I do?

You can choose to either purchase Add-On data plans OR re-subscribe to any FAT daily, weekly or monthly data plans.

Can I activate/subscribe FAT data plan from Season Pass?

Yes, you can activate any FAT data plan options EXCEPT Daily 1GB plan. Daily 1GB plan can only be subscribed via deduction from prepaid credit.

All ACTIVATION and AUTO -RENEWAL of FAT data plan will be drawn or deducted from their Season Pass counter FIRST.

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What if I wish to stop auto-renewal for my monthly plan?

Send DATA AR OFF to 22111 or 23388 to request stop data plan renewal.

What if I wish to stop my data plan immediately?

Send DATA END to 22111 or 23388 to request stop data plan immediately.