FAQ Categories – Season Pass FAQ

  1. What is the new Season Pass about?
  • New Season Pass gives our subscriber FATTER data, combo and voice packages. They are (Refer To Below Table 1.0)
  • Starting from 10/11/19, XOX MOBILE will introduce TWO (2) NEW Season Pass packages that will be available (Refer To Below Table 1.0)
Season Pass Package Quota Retail Purchase Code Duration Auto Renew Purchase Deduct From
Data 5GB RM30 SP D5GB  

 

Follow line validity

 

 

No

 

 

Airtime

10GB RM50 SP D10GB
20GB RM100 SP D1
30GB RM150 SP D2
50GB RM250 SP D3
Combo 10GB+333MINS RM80 SP C1
20GB+333MINS RM130 SP C2
Voice 999MINS RM90 SP V1

Table 1.0

  1. Who is eligible to purchase?
  • All active XOX MOBILE subscribers
  1. When will the new Season Pass packages be available for purchase?
  • Effective 25/5/2017 12:00AM until further notice
  1. How many times can I purchase?
  • You can purchase as MANY as you want
  1. How to purchase Season Pass?
  • There are a few options
  • NOTE:

i. Send subscription code of their selected package to 23388 or 22111

ii. USSD Easy Menu – Dial *150# o subscribe/activate their selected package

iii. Online store – Login and purchase via credit card or online banking

iv. MyXOX App – Available on Google Play Store and Apple AppStore

  1. Can I share MINUTES, DATA and SMS credits in Season Pass counter to my friends & Family who are XOX MOBILE subscribers as well?
  • In fact, you can share with any other XOX MOBILE subscribers, no limit to only friends and family. (RM0.50 will be charged to SENDER for each successful sharing.)
  • NOTE:

i. For ONEXOX subscriber, the sharing of Season Pass RM0.50 charges will be deducted from MA first and then DA

ii. Multiple items sharing is ALLOWED in single share command SMS and will only be charged RM0.50 for successful sharing. Eg: Share 0103333010 D1 V50 S100 1234. (To share 1GB | 50MINS | 100SMS)

  1. What is the maximum sharing limit per day?
  • Subscribers can share maximum 3 times a day (Single or multiple of Season Pass counter). Please refer to below sharing matrix.
  • Season Pass Sharing Matrix

 

Sender Receiver RESULT
Dealer Number Dealer Number Unlimited Sharing
Dealer Number Subscriber Unlimited Sharing
Subscriber Dealer Number Blocked
Subscriber Subscriber 3 times/day

Table 2.0 (Season Pass Sharing Matrix)

  1. What happen if subscribers have reached their sharing limit?
  • Subscribers can share again on the next day
  1. What is the validity period?
  • The validity period shall follow your current prepaid subscription end date and time.
  1. What is the charging block for Season Pass minute?
  • The charging block of your talktime usage via Season Pass minute is 60 seconds.
  1. Once I have purchased MINUTES or SMS when will the consumption period begin?
  • The consumption period will begin immediately upon successful purchase and subscription of Season Pass and right upon your next voice call (LOCAL ONLY (example: +60)) or outgoing text massage (LOCAL ONLY (not include SMS short code, examples:6XXXX)).
  • NOTE:

i. For voice call to any Malaysia toll free number (1300 or 1800), it will deduct your available airtime instead of Season Pass minutes.

ii. IDD will be as normal pay-per-use consumption via normal airtime deduction.

  1. Once I have purchased Data when will the consumption period begin?
  • The consumption period will begin upon your data usage/consumption. Eg: when you purchase Data Package SP D1 (20GB) it will be stored in your Season Pass account, it will only be deducted once you have commenced with NEW data activation (daily, weekly or monthly data plan).
  • XOX Prepaid subscribers (#prepaidplus, High peed Pack, Penang#1758, United Pack, XOX XinXun plan, ONEXOX, ONEMusic) have to follow current data subscription command.

i.e: DATA FAT1, DATA FAT2, DATA FAT5, DATA FAT10.

  • NOTE: Current Data Promo package is NOT allowed to consume from Season Pass. Once you activate Data Promo, it will deduct from your airtime as per normal behaviour.
  1. If my prepaid account status is in barred, can I still consume Season Pass counters?
  • you are not able to consume any plan from the Season Pass counters (minute, SMS and data). You have to top-up to remain active to avoid service interruptions.
  1. How can we check the balance of Season Pass counters?
  • Via USSD – XOX Prepaid subscribers: You may check via USSD menu (*132#)
  • Via SMS – For XOX Prepaid subscribers: Send BAL / SP BAL to 23388 ; For ONEXOX Prepaid subscribers: Send SP BAL to 23388/22111
  • Via BLACK APP
  1. How ca I retrieve my PIN code if I’ve forgotten?
  • XOX Prepaid subscribers: Send PIN to 23388
  • ONEXOX subscribers: Send PIN to 22111
  1. Is there any Season Pass user guide that we can follow?
  • XOX Prepaids subscribers: Send HELP to 23388
  • ONEXOX subscribers: Send HELP to 22111
  1. What is Season Pass Happy Hour?
  • Season Pass Happy Hour is a flash promotion happen randomly from 9AM – 11:59PM, the package may vary.