IMPORTANT NOTICE: PREPAID DATA VERIFICATION EXERCISE

XOX is in collaboration with Malaysian Communications and Multimedia Commission (MCMC) for Data Verification.

Aims of the Data verification:

  • To verify the integrity of prepaid subscriber’s database
  • To rectify unmatched  or inaccurate data

If customer registration data is found to be inaccurate or false registered:

  • You will receives a call and SMS from our Customer Service representative
  • Customer is advised to re-register their data through link in the SMS
  • Suspension or termination of mobile prepaid line if the data is failed to updated

For enquiries regarding the data verification, you can call our Customer Service at:

  • 1300 888 010 (From Malaysia)
  • 12273 (From XOX Mobile)
  • +603-7882 4952 (From Abroad)

For more information, you can refer to MCMC Press Releases at https://www.mcmc.gov.my/media/press-releases/industry-task-force-for-data-verification-formed