MCMC Notifications



18th August 2020, Tuesday




          XOX is in collaboration with Malaysian Communications and Multimedia Commission (MCMC) for Data Verification.

          Aims of the Data verification:

    • To verify the integrity of prepaid subscriber’s database
    • To rectify unmatched  or inaccurate data

          If customer registration data is found to be inaccurate or false registered:

    • You will receives a call and/or SMS from our Customer Service representative
    • Customer is advised to re-register their data through link in the SMS
    • Suspension or termination of mobile prepaid line if the data is failed to updated

           For enquiries regarding the data verification, you can call our Customer Service at:


           1300 888 010 (From Malaysia)

           12273 (From XOX Mobile)

           +603-7882 4952 (From Abroad)


            For more information, you can refer to MCMC Press Releases at:



24th June 2020, Wednesday


KKMM menjemput warganegara Msia, 18-30 tahun utk menyumbangkan idea bg Pelan Strategik KKMM 2019-2023. Layari utk maklumat lanjut.




4th June 2020, Thursday


The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, e-commerce and consumer satisfaction on broadband; and mobile-cellular services as follows:

i. Hand Phone Users Survey

ii. E-commerce Consumers Survey

iii. Consumer Satisfaction Survey - Broadband Service

iv. Consumer Satisfaction Survey - Mobile-Cellular Service


The survey will commence from 5 June 2020 until 31 December 2020. Data collection will be conducted daily from 9:00 am to 6:00 pm, except for national and Selangor public holidays. The survey will be conducted via MCMC secure online survey system, where respondents will be selected at random to participate in the surveys. The selected respondents will receive a WhatsApp invitation from MCMC. Respondents who agree to participate will then be directed to MCMC’s secure portal to complete the survey. The following telephone numbers will be used for the survey purposes:


i. 017-7286262

ii. 017-3646262


Respondents are advised to NOT respond to any survey notifications other than from the above telephone numbers. Notification was published in the MCMC website here.  Survey extensions will be announced in the website, if required.

Please be advised that the purpose of this survey is for data collection only. No personal data will be collected i.e. full name, identity card number, credit card and bank details for this survey. No money will be collected nor sales solicited. 


Participation is on a voluntary basis; however, cooperation from the respondents is much appreciated. As a token of appreciation, MCMC will provide a RM5 e-voucher* to the first 10,000 respondents who completed the survey.

Any survey completion and/or extensions will be announced on the MCMC website:



*Terms and condition apply