22nd April 2021, Thursday
The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, ecommerce, quality of experience and consumer satisfaction:
a. Hand Phone Users Survey;
b. E-commerce Consumers Survey;
c. Broadband Quality of Experience Survey;
d. Consumer Satisfaction Survey - Broadband Service and Public-Cellular Service; and
e. Consumer Satisfaction Survey – Courier Service.
The survey will commence from 22 April 2021 until 31 December 2021 and data collection will be conducted daily, except for national and state public holidays.
The survey will be conducted via MCMC secure online system and face-to-face survey by the appointed representative from Pusat Internet Komuniti (PIK). Each respondent will be selected at random to participate in the surveys.
Please be advised that the purpose of this survey is for data collection only. No personal data will be collected i.e. full name or bank details for this survey. Neither money will be collected nor sales solicited.
Participation is on a voluntary basis. However, cooperation from the respondent is much appreciated. Any survey completion or extension will be announced accordingly on the MCMC website: www.mcmc.gov.my.
Further information and guidelines to participate in the above surveys can be referred here:
18th August 2020, Tuesday
IMPORTANT NOTICE: PREPAID DATA VERIFICATION EXERCISE
XOX is in collaboration with Malaysian Communications and Multimedia Commission (MCMC) for Data Verification.
Aims of the Data verification:
- To verify the integrity of prepaid subscriber’s database
- To rectify unmatched or inaccurate data
If customer registration data is found to be inaccurate or false registered:
- You will receives a call and/or SMS from our Customer Service representative
- Customer is advised to re-register their data through link in the SMS
- Suspension or termination of mobile prepaid line if the data is failed to updated
For enquiries regarding the data verification, you can call our Customer Service at:
1300 888 010 (From Malaysia)
12273 (From XOX Mobile)
+603-7882 4952 (From Abroad)
For more information, you can refer to MCMC Press Releases at:
24th June 2020, Wednesday
KKMM menjemput warganegara Msia, 18-30 tahun utk menyumbangkan idea bg Pelan Strategik KKMM 2019-2023. Layari https://www.kkmm.gov.my utk maklumat lanjut.
4th June 2020, Thursday
The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, e-commerce and consumer satisfaction on broadband; and mobile-cellular services as follows:
i. Hand Phone Users Survey
ii. E-commerce Consumers Survey
iii. Consumer Satisfaction Survey - Broadband Service
iv. Consumer Satisfaction Survey - Mobile-Cellular Service
The survey will commence from 5 June 2020 until 31 December 2020. Data collection will be conducted daily from 9:00 am to 6:00 pm, except for national and Selangor public holidays. The survey will be conducted via MCMC secure online survey system, where respondents will be selected at random to participate in the surveys. The selected respondents will receive a WhatsApp invitation from MCMC. Respondents who agree to participate will then be directed to MCMC’s secure portal to complete the survey. The following telephone numbers will be used for the survey purposes:
Respondents are advised to NOT respond to any survey notifications other than from the above telephone numbers. Notification was published in the MCMC website here. Survey extensions will be announced in the website, if required.
Please be advised that the purpose of this survey is for data collection only. No personal data will be collected i.e. full name, identity card number, credit card and bank details for this survey. No money will be collected nor sales solicited.
Participation is on a voluntary basis; however, cooperation from the respondents is much appreciated. As a token of appreciation, MCMC will provide a RM5 e-voucher* to the first 10,000 respondents who completed the survey.
Any survey completion and/or extensions will be announced on the MCMC website: www.mcmc.gov.my.
*Terms and conditions apply