XOX Logo

The Campaign Introduction

  1. The XOX Group (“XOX” or “the Organiser”) is organising NEW YEAR NEW IPHONE X! (“the Campaign”)
  2. The Campaign shall run from 4th January 2019 – 25th January 2019 (“Campaign Period”).
  3. The Campaign is inclusive of XOX Prepaid and BLACK (“Prepaid and BLACK”).
  4. Participating Eligibility

  5. The Campaign is open to all XOX Prepaid and BLACK subscribers who are Malaysian citizens with at least 18 years of age (“Participants”) with criteria below during Campaign Period
  6. Campaign Entry, Participation Prize and Collection

  7. The participation of permanent, contract and/or temporary staff or employees of XOX Group and their immediate family members (i.e. spouses, children, parents, brother and sisters) is strictly prohibited.
  8. XOX reserves the sole and absolute right to verify the validity of the entries and participants and disqualify any entries or participants the Organiser consider ineligible.
  9. Participants shall be entitled to earn tokens (1 token = 1 entry) by performing a successful top-up transaction or make minimum payment of RM30.00 (accumulated or one-time off) (“Qualifying Entries”)
  10. Participants who wins from the campaign (“Winners”) shall be rewarded with the following gadget prizes and cash prizes (collectively, “Prizes”) as appended in the table 8.1 below:
  11. Prizes Category Prizes


  12. XOX shall perform a one-time system based lucky draw session before 28th February 2019 for the selection of Winners.
  13. By participating in the Campaign, the Participants is deemed to have read, understood and agreed to be bound by these terms and conditions and agree that any and all decisions made by XOX Group in relation to every aspect of the campaign shall be final, binding and conclusive.
  14. Only One (1) winner shall be entitled to win and receive a maximum of ONE (1) prize in the campaign.
  15. Winners will be announced on XOX Malaysia Facebook Page before 28th February 2019.
  16. The Organizer must be able to contact the Winners. The Winners shall receive ONE (1) SMS from XOX Mobile and a representative voice call of THREE (3) attempts from XOX Customer Care team from Monday to Friday between 9am – 6pm to verify the Winners details. Winners shall redeem their prize within SEVEN (7) working days, failing which the prize shall be forfeited automatically past SEVEN (7) working days and thereafter the non-contactable winners shall have no claims whatsoever against XOX.
  17. All prizes are non-transferable and/or non-exchangeable and/or non-redeemable for cash or credit or any other value in any form.
  18. XOX reserves the right to substitute the prizes offered in the Campaign with alternative prizes of similar value without prior notice.
  19. Others

  20. Consolation Prizes will be credited into the Winners’ account within thirty (30) working days from announcement date.
  21. XOX shall NOT be responsible to bear any cost if Winners knowingly or unknowingly, provide the inaccurate or incorrect information regarding the account for the Consolation Prizes to be shall be credited in.
  22. In the event the Winners does not have an account with any banking/financial institution, they shall send an acknowledgment email with clear instructions giving authority to XOX indicating that the Consolation Prizes to be banked into an account that does not tally with the Winners’ details (“the Alternate Account”). XOX shall bear no further responsibility after the Consolation Prize has been credited into the Alternate Account.
  23. XOX shall not be held responsible for the matters following the redemption of the gadget Prizes in particular, XOX shall not be responsible to any fees and/or processes including but not limited to acceptance, delivery, possessions, phone insurance, use or misuse of any Prizes or Prize related activity.
  24. XOX makes no representations and/or warranties, express or implied relative to the use or enjoyment of any of the Prize, including but not limited to their quality, merchantability, or fitness for a particular purpose.
  25. XOX accepts no responsibility against any and/or all claims by Participants or Third-Party, tax implications, incidental cost and/or any other charges and/or losses of any nature and/or damages and/or actions in any kind in connection with this campaign or caused by any of the Prizes and/or non-fulfilment by any of its agents/distributors.
  26. It shall be the Winners’ responsibility to ensure all personal details including their NRIC, contact number(s) & mailing address provided (“Contact Particulars”) to XOX are accurate, current and updated.
  27. In the event of a change to the Contact Particulars, it shall be the responsibility of the Winners to update XOX of the same. XOX shall not be held responsible nor accountable for any loss/losses, in connection with the Contact Particulars maintained in XOX’s record not being current and/or correct.
  28. Winners agree and consents to grant permission to XOX to post their prefix and the last 4 digits of their mobile number on XOX Malaysia Facebook Page.
  29. XOX shall not entertain any request from the Campaign Grand, Second & Third Prizes Winners to register the Grand, Second & Third Prizes under any third party’s name.
  30. The Grand, Second & Third Prizes’ images, props and designs featured in any of the advertising materials including website and all materials in relation to the Campaign are for illustration purposes only. Actual models/products/colour may vary. XOX reserves the right at its sole discretion to determine the colour of the Grand, Second & Third Prizes.
  31. XOX does not warrant that the Campaign shall be uninterruptible and/or error free. By participating in this Campaign, the Participants hereby acknowledges and irrevocably agrees that XOX shall not in any manner whatsoever be liable for any technical failures of any kind, system/server interruption and/or any electronic error arising from the Campaign unless the same arise from and are caused directly by XOX’s gross negligence or wilful default.
  32. XOX reserves the right to alter, change, extend the Campaign period or amend, modify the terms and conditions stated herein at its sole discretion any time without prior notice. In case of any disputes arising directly or indirectly from the Campaign, the decision of XOX shall be final.