REPORTING TO : HEAD OF DEPARTMENT

JOB SUMMARY
The job requires a candidate with leadership and excellent customer service skill, proven problem-solving abilities, and resourceful to attend customer’s enquiries and feedback via multiple communication means in compliance with our company’s service standard.


JOB RESPONSIBILITY

1. Responsible for attending customer complaints and customer liaison to ensure customer requirements are met.
2. Offer reasonable alternatives to resolve customer complaints promptly and professionally.
3. Implement and efficient follow-up practice with the objective to deliver excellent service standard.
4. Monitor, follow-up and prepare all necessary documentation, findings and report for every task carried out by Customer Service representatives.
5. Maintain close collaboration with other department to achieve work standard in a timely and efficient manner.
6. Establish and maintain good relationships with customers.
   
   

JOB REQUIREMENT (SKILLS)

1. Excellent oral and written communication skills (English, Bahasa Malaysia/ Chinese ability to construct grammatically correct sentences with clear and concise sentence construction.
2. Excellent comprehension skills.
3. Good email etiquettes.
4. Strong customer service orientation situational understanding in addressing customer request by priority.
   
   

JOB REQUIREMENT (BEHAVIOURAL)

1. Reliability & Discipline
2. Customer Focus (Internal & External)
3. Teamwork
4. Ability to learn
5. Communication
6. Initiative
7. Stress Tolerance
8. Drive to achieve
9. Adaptability
10. General Management
    
    

QUALIFICATION

1. Candidates must possess at least a Professional Certificate, Diploma Advanced/Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
2. 3-5 years’ experience in Customer Service roles.