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WAWA PREPAID PLAN

Frequently Asked Questions

1.         What is the WAWA Prepaid about?

Subscribers can enjoy the new Prepaid plan, WAWA Prepaid for only RM18 for 18GB (WAWA18) or RM35 for 35GB (WAWA35).

 

  

2.         Who is eligible to subscribe to WAWA Prepaid?

WAWA Prepaid is open to all Malaysian citizens or Foreigners with the minimum age of twelve (12) years.

 

3.         How much is WAWA Prepaid?

WAWA18 is RM18/month whereas WAWA35 is RM35/month.

 

4.         How to subscribe WAWA Prepaid?

You may subscribe to WAWA Prepaid via:

·         XOX and ONEXOX Authorized Dealers

·         XOX’s Physical Outlets (XOX Space, X-force, XCCs, & XPPs)

·         XOX’s Online Store (coming soon)

 

5.       Does WAWA Prepaid come with 28 months validity?
Yes, WAWA Prepaid comes with 28 months validity starting on 27th September 2022.

 

6.       How can I receive the 28 months validity for WAWA Prepaid?

·         For existing WAWA Prepaid Subscribers:
28 months validity will be credited to your account within THREE (3) days after your next renewal of WAWA18 or WAWA35 data plan (one time only).

 

·         For new WAWA Prepaid Subscribers:
28 months validity will be credited to your account within THREE (3) days after your first subscription of WAWA18 or WAWA35 data plan (one time only). You need to purchase WAWA18 or WAWA35 data plan within TEN (10) days from the date your line is activated to receive the 28 months validity.

 

7.         On top of the 28 months validity, does WAWA Prepaid come with an additional of 8 months validity?
Good news, yes! Starting on the 14th October 2022, WAWA Prepaid comes with an additional 8 months of validity. Hence, WAWA Prepaid will come with 36 months of validity in total.

 

8.         Am I entitled to the additional 8 months validity for WAWA Prepaid?
You are entitled to receive the additional 8 months validity when you subscribe to WAWA18 or WAWA35 data plan for the first time starting on the 14th October 2022 (one time only).

 

9.         How can I receive the additional 8 months validity for WAWA Prepaid?
You will receive the additional 8 months validity in voucher form through BLACK App within THREE (3) days after your first subscription of WAWA18 or WAWA35 data plan (one time only). You need to download BLACK App and claim the 8 months validity voucher through BLACK App > Profile > Rewards within the redemption period of THIRTY (30) days.

 

10.     Do WAWA data plans have auto-renewal subscription feature?
Yes! WAWA data plans do have auto-renewal subscription feature whereby the data plan will be automatically renewed on the respective renewal date if Subscribers have sufficient credit.

 

11.     How long is the validity for WAWA data plan?
Each subscription of WAWA18 or WAWA35 data plan will be valid for thirty (30) days upon successful purchase.

 

12.     What happens when the subscription has been fully utilized before thirty (30) days?

Subscribers will need to repurchase WAWA18 or WAWA35 data plan.

 

13.     How can I stop the auto-renewal for WAWA data plans?
To request to stop the auto-renewal for WAWA data plans, Subscribers can send DATA AR OFF to 23388.

 

14.     What are the methods to check data plan balance/status?

To get the latest data balance/status, you may check via:

·         SMS: Send “BAL” to 23388 or 22111

·         Easy Menu: Dial *150#

·         Black App: Available on Google Play store and App Store

·         Self-Care Portal

 

15.     Will I receive a notification when the WAWA data plan quota is about to expire or be used up?

You will receive a friendly reminder (via SMS) when your data usage reaches 80% and 100% of the quota. You will also receive a notification ONE (1) day before the expiry date of your monthly WAWA data plans.

 

 

 

16.     What happens to the remaining data quota if it is not used up within the subscription period?

All remaining data quota will be terminated automatically upon expiration. For Subscribers with monthly data plan subscription, your data quota will be renewed on the next renewal date.

 

17.     If I reach 100% data usage before the expiry date/time and want more data, what can I do?

You can choose to either purchase Add-On data plans OR re-subscribe to WAWA18 or WAWA35 data plan.

 

18.     Can I share my data, talk time and SMS with my family members or friends?

Unfortunately, no. All counters in WAWA data plans are non-shareable.

 

19.     If I purchased WAWA Prepaid, can I request for a refund?

No, you may not. All purchases of WAWA Prepaid are final and not eligible for a refund.

 

20.     If I change my mind after purchasing WAWA Prepaid, can I request to exchange it for something else?  

You may COBP to the Black plans.