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Refer to the table below:


BLACK plan

Data (GB)

Talktime (min)


Monthly fees (RM)


























**BLACK quota will be upgraded effective from 10th March 2020 onwards. The new quota upgrade will be reflected once your Bill Cycle refreshes

You can sign up here! You may also visit an XOX Care Centre or reach out to an authorized BLACK dealer near you.

Switch over here

If you’re a ONEXOX Prepaid user, you can upgrade to BLACK while keeping your number, no problem! Read on to find out how.

You! But, you have to be 18 years old and above with a valid NRIC or passport to be able to register! If you are 12 to 17 years old, you can still sign up, but we would need parental consent from your parents to sign up. 

Not 1, not 2…. But 5! You can register up to 5 lines under one NRIC/Passport. 

Do drop us a message on our Facebook.

You can also call our call centre for help.

§  Call 12273 if you are calling from a ONEXOX prepaid or BLACK number.

§  Call +6037800 0033 if you are calling from overseas.

Call 1300 888 010 if you are calling from a non-XOX MOBILE number

Yes! Via the BLACK App. Available for both iOS and Android!

You can carry forward up to 100GB of data. For talktime and SMS, you can carry forward as much as you like. 

Oh yeah we do! Click here if you wanna be livin’ in the Year 3010.

It means you have the freedom to chat away with all your besties! However, do note that it is subjected to our T&C and Fair Usage Policy (FUP).

It will be yours of course! The minutes will be stored in your BLACK counter and you may carry forward and share the minutes to your besties that are subscribed to XOX.

Head over to your BLACK App, XOX Self Care or dial *150# to access our Easy Menu! Or you may also send BAL to 22111 and 23388 to check your balance.

1.   Via XOX Self Care

Log on to XOX Self Care. Go to the My Profile tab and click on Change Plan and make the required payment.


2.   Via the BLACK App

At the BLACK App home page, select your profile circle. Once in, click on Change Plan and make the required payment.


3.   Contact customer service 12273 (calling from a XOX MOBILE number) 1300888010 (calling from non-XOX MOBILE number)

Upon requesting for a change of plan, you will need to pay the listed amount for the plan change to be successful.

Full amount = Amount Due* (if any) + 1 month current Plan Commitment + 1 month of Advance Payment of New Plan

*Amount Due refers to any outstanding amount not inclusive of your current plan commitment



Change to 




Amount due (if any) 


Current month commitment 


New plan commitment


Total Payment 


Your new plan will begin on the same day if the change plan request is successful. The billing cycle date will now also be updated to 1 day earlier from the date of the successful change plan request. Any registration, MNP, or change of plans which falls on 29th, 30th, 31st will be set to 28th due to standardization of days in a month.

Example 1

Previous bill cycle is on the 20th of each month. Change Plan was requested & successful on 15th of Jan. The new plan will now take immediate effect and the new billing cycle date is now the 14th of each month.


Example 2

Previous bill cycle is on the 1st of each month. Change Plan was requested & successful on 30th of Jan. The new plan will now take immediate effect and the new billing cycle date is now the 28th of each month.

They will all be carried forward from your current plan to the new plan!

You can request a change of plan once every billing cycle. If a request has already been proceeded, the subsequent request can only be requested upon the completion of the billing cycle.

Via SMS. Simply Send CHG[PLAN NAME] to 23388 or 22111. Before changing plan, please ensure you have enough credit in your account as prepayment will be deducted from your balance.


Command code

Upgrade to BLACK Plan

Charges as Pre-Payment (RM)
















Within 24 hours! You may experience some disruption during upgrading but please be patient with us!

It will be transferred to your BLACK account! (Only up to 100GB for data)

Don’t worry! Your credit will be transferred to your BLACK account!

Yes. You can use the credit to make the pre-payment to upgrade to a BLACK plan.

Yes you can! Contact our XOX Customer Service to find out more.

Unfortunately, you will have to bid farewell to your data/talktime/SMS/loyalty points. So you might wanna stay with BLACK! However, if you still wish to do so, remember to clear off any outstanding payment.

You can pay your BLACK bill on the following platforms:


or buying reload vouchers and paying via 22111, 23388 or *150#


or from Authorised BLACK dealer

Payments need to be made one day before your plan refreshes to the next billing cycle.

You will receive your BLACK Statement at the end of your billing cycle each month. If you signed up on the 10th of the month, you would receive your statement on the 10th of the following month. 

Yes, 6% SST will be charged to your bill at the end of your billing cycle. 

An advance payment is charged when you newly registered, MNP, or requested a change of plan – in which the amount would be used to offset your first month bill. The advance payment is the equivalent of your new plan’s monthly fee.

It will be carried forward and reflected in your next BLACK statement. Any additional payments made will be carried forward and reflected in your BLACK statement as negative amount due. For example, if a BLACK subscriber who subscribes to B39 and makes a pre-payment of RM49, the additional RM10 will be reflected in their next BLACK statement as long as they did not use the RM10 in their current month.

For all BLACK plans, quota (data/talktime/SMS) are credited on a monthly basis based on your monthly renewal cycle. Even if you make a pre-payment for a total of 12 months, you will not receive the total quota for 12 months at once.

YES! You may share up to 10GB of data each time, up to 3 times a day! Each time you share data/talktime/SMS to any XOX MOBILE numbers, there will be a RM0.50 charge.

Fret not! We have a range of SEASON PASS! Check them out right here: Season Pass


Or look out for our Happy Hour promo that happens on selected days! Visit XOX Facebook page for more info!


List of pay-per-use rates

§  Talktime: RM0.15/minute

§  SMS: RM0.10/SMS

§  Data: N/A

Yes, you can! However, calls made to overseas will not use the minutes from your BLACK account; it will be subjected to our International Direct Dialling (IDD) rates. You may refer to our IDD call rates here: IDD

Credit extension is an advance credit that is allocated to BLACK subscribers for the use of our services. Use now, pay later!

Yes. Credit extension will be available for all BLACK Subscribers from 3rd January 2019 onwards.

However, for new sign ups, port-in and upgrade from ONEXOX Prepaid to B39 PLUS50 and B149 (from 28 June 2019, 12:00:00PM onwards), users for those two plans will not be entitled to credit extension.

For existing BLACK users who change their plan to B39 PLUS50 and B149, they can still enjoy the credit limit.

Pay-per-use calls & SMS, purchase of Season Pass, Happy Hour & add-ons, share data/talktime/SMS, as well as, premium content. 

You will have to make payment to settle the bill in order to continue our services.

Your wish is our command and it’s FOC too! Here’s how you can do so: Call us at 12273 to request.

Your account would be on the Active status if you always pay your bills on time. Keep it up! And who knows? We might even give you additional credit extension if your payment master is good.

Your account would be Barred, which means, you will only be able to receive incoming calls and SMS. You will not be able to use any data, calls and/or SMS in your account or any data, calls and/or SMS shared to you by other XOX subscribers. 

Your account would be blocked, which means you will not be able to use data and make any outgoing or receive any incoming calls and SMS.

Your account would be terminated, and you would not be able to get any of your credit extension, data, talktime, SMS and loyalty points back, so do remember to pay your bills on time.