Need help with our mobile operator products and services?

Get instant answers to your questions!

FAQ Categories

 

1.       What is BLACK App Download Acquisition Campaign?

BLACK App Download Acquisition Campaign is to offer first-time download & registers Black App users with 2GB data and RM 10 Black Market voucher.

 

2.       Who can participate in this Campaign?

This campaign is open to All XOX Non-Black App Users.

 

3.       When is the campaign period?

The campaign will start on 29th August 2022 and end on 31st October 2022.

 

4.       How it works and how do I participate?

You may follow the steps to get 2GB Data and RM 10 Black Market voucher rewards in this campaign:

Step 1: Download & Register the Black App

Step 2: New Black App users will receive the rewards within 3 working days

Step 3: Redeem the rewards from “Reward tab” on the Black App

 

5.       What are the campaign rewards?

2GB Data and RM 10 Black Market voucher per eligible users.

 

6.       How long will my rewards be credited?

Eligible users will receive the reward within 3 working days.

 

7.       What are the scenarios for this campaign?

 

 

    

8.      How long is the rewards validity for 2GB Data + RM 10 Black Market Voucher?

The validity set as 60 days from date of issue for both rewards. No late redemption shall be entertained for any reason whatsoever.

 

 

 

9.      How can I use the Black Market voucher?

You may apply the promocode at proceed to checkout page via Black Market Apps or Black Market website https://blackmarket.xox.com.my/

 

10.   What does the minimum spend for the voucher?

There is no minimum spending to use the Black Market voucher.

11.   I didn’t receive my rewards after I download Black App, what can I do?
Please contact our customer service at https://xox.com.my/contact-us for further assistance.