BLACK Upgrade Rewards Terms and Conditions


  1. The Upgrade Rewards/Campaign is open to all ONEXOX BLACK subscribers who is active and upgrade their mobile plan to selected rate plans from 8th September 2018 (12.00am) to 31st October 2018 (11.59pm).
  2. The upgrade rewards are as follows:
    a. Upgrade from B10 to B39 and get FREE 1GB
    b. Upgrade from B10 to B59 and get FREE 3GB
    c. Upgrade from B39 to B59 and get FREE 3GB
  3. The customers are not eligible for any upgrade rewards if customer change their mobile plan to lower rate plan, please read scenarios stated below for understanding.

  4. Scenario(s) Eligible for FREE DATA:

    No. Scenario(s) Eligible for FREE DATA
    1 Upgrade from B10 to B39 Yes
    2 Upgrade from B10 to B59 Yes
    3 Upgrade from B39 to B59 Yes
    4 Upgrade from B59 to B39 No
    5 Upgrade from B89 to B39 No
    6 Upgrade from B149 to B39 No
    7 Upgrade from B59 to B59 No
    8 Upgrade from B89 to B59 No
    9 Upgrade from B149 to B59 No
  5. The upgrade can be made at available channels, which are locate dealers nearest to customers, login to Selfcare, SMS change rate plan command code to 23388 or 22111, and Easy Menu *150#.
  6. ONEXOX BLACK subscribers must have sufficient credit in their account as the ‘Pre-payment’ to ensure the success of the upgrade and to enjoy the FREE data.
  7. Customers shall refer to Terms and Condtions of ““ONEXOX BLACK T&C” stated at xox.com.my to understand upgrading mobile plan information. If customers require further information, they are advisable to contact XOX Careline by dialing freetoll 12273 from XOX mobile number or dialing chargeable 1300 888 010 from any mobile number.
  8. The Organiser reserves the right to revoke the eligibility of ONEXOX BLACK subscribers who fail to comply with the upgrade rewards terms and conditions set by the Organiser. The Organiser will not be responsible for the missing or receiving late notices that were caused by factors outside of the Organiser’s control.
  9. XOX reserves the right to change or replace any of the offered upgrade rewards with any rewards of equivalent value at any time without giving any prior notice to the customers.
  10. XOX MOBILE reserves the right to change, amend, modify, suspend, continue, terminate and add all or any terms to the campaign/contest/promotion terms and conditions accordingly.