ACTIVATION X NEFFOS C9A CAMPAIGN FAQ

1 . Who can participate in this campaign?

XOX Prepaid & BLACK new subscribers only. MNP application is excluded from this campaign.

2 . When is the campaign period?

Start Date: 17th November 2019 (Sunday) 00:00:00

End Date: 31st December 2019 (Tuesday) 23:59:59

3 . How it works and how do I purchase the smartphone?

  • New activation of ONEXOX BLACK B39 plan (min.) or ONEXOX Prepaid (with minimum of RM30 top-up within the same day) will receive the Campaign promo via SMS as per schedule below:

i. BLACK – SMS will be sent on the same day of activation;

ii. ONEXOX Prepaid – SMS will be sent on the next day after activation.

  • Subscriber who received the SMS with “Purchase Code” can login via the link provided in the SMS (https://shopee.com.my/xoxneffos)and purchase the Neffos C9A device at special price of RM299 (RRP: RM349). Subscriber need to enter the purchase code at the Voucher field before check-out;

4 . Who can I call for support and assistance on my Neffos C9A purchase?

For support and assistance, you may refer to the following channels:

Neffos Malaysia

Website                   :         www.neffos.com.my

Email                       :         [email protected]

Customer Service    :         1800 22 8887 (Mon – Sun, 10am – 7pm)

Public Holiday Closed

Warranty & RMA     :         +603 2141 4358 (Mon – Sun, 10am – 7pm)

Support

Service Centre        :         Lot 3.01 – Lot 3.02, 3rd Floor, Podium Block,

Plaza Berjaya, 12, Jalan Imbi 55100 Kuala Lumpur