ONEXOX BLACK T&C

    • The Customer hereby confirms that he/she is above the age of twelve (12) years, not a bankrupt and have read and understood the terms and conditions stated herein. The Customer agrees to be bound and subject to the principal terms and conditions for ONEXOX BLACK service (Services) as contained in www.xox.com.my and which may be updated by XOX MOBILE from time to time. 
      * Customers who are below the legal age of eighteen (18) years would require parental consent before subscribing to any ONEXOX BLACK plans.
    • The Terms and Conditions stated herein shall be applicable for all packages, promotions and plans as offered or may be offered by XOX MOBILE to an individual and or corporate Customer as part of the Services. The agreement shall be in force immediately from the date of acceptance by the Customer (Which is defined by the availability of the Service and usage by the Customer). The Customer shall refer to the Plans Options available for registration and the subsidized Device options (If any) offered under each Plan.
    • Each Plan offered by XOX MOBILE is subject to eligibility guidelines and additional terms (If any) as may be stated herein. The Customer shall upon signing acknowledges to have read, understood and accepted the Terms and Conditions of the Plans which the Customer has selected and subscribed for, which includes without limitation to the usage charges, guidelines and Device options.
    • The Customer confirms and agrees that they are aware and gives his/her consent to XOX MOBILE to process your personal data as defined under the Personal Data Protection Act 2010 and that your personal data will be used and/or disclosed in accordance with the Personal Data Protection Act 2010. By continuing to use the Service(s) and/or products after such changes, the Customer is deemed to have accepted and/or consented to and/or to be bound by such revisions and/or modification of XOX MOBILE’s terms and conditions.
    • The Customer recognises that the value added services includes but is not limited to data services, and every additional Service that may be made available from time to time shall be added to the Customer’s account. Where data services are provided under the Plan, the Customer agrees to be bound by the Terms and Conditions and the fair usage policy available on the website at www.xox.com.my and as may be modified from time to time by XOX MOBILE.
    • The Customer agrees and understands that he/she shall not be entitled to downgrade the subscribed Plan unless permitted in writing by XOX MOBILE.
    • The Customer agrees to pay at the point of registration a sum as pre-payment equivalent to the ONEXOX BLACK Plan subscribed. The Customer further agrees that no interest shall be paid by XOX MOBILE for the pre-payment made and the pre-payment made shall be used to deduct first month usage charges due and payable by the Customer to XOX MOBILE.
    • ONEXOX BLACK “BURN-PROOF” carry-forward is a service provided by XOX MOBILE whereby in certain circumstances Customer can carry forward all or any of unused data, minutes or SMS at the end of the billing cycle to use on top of a subsequent monthly bundle of the same type. Maximum data entitlement balance to be carried forward is 100GB.
    • ONEXOX BLACK “BURN-PROOF” carry-forward will be available for a limited period only and XOX MOBILE reserves its right to withdraw the ‘Carry Forward’ offer at any time without advance notification or advertisement and without any liability in connection therewith.
    • The Customer can make payment for Charges by way of direct debit, credit card or online banking for ONEXOX BLACK Service(s). The Customer confirms and agrees that the information he/she provided is true and correct, that the card he/she chose for direct debit, credit card or online banking is in the Customer’s name. The Customer confirms that he/she is lawful and an authorised holder of the card or where the card belongs to a third party, the Cardholder is a lawful and authorised holder of the Card. The Customer also confirms that the Card is valid and has not expired, suspended or terminated, and will remain valid and unexpired throughout the duration of the Customer’s use of direct debit, credit card or online banking.
    • The Customer agrees and undertakes to pay promptly all usage charges due and payable for all services registered under the Customer’s account number irrespective of whether or not such services have been used or partly used or misused by any third party or not authorised by the Customer. The Customer further agrees that all sums due and payable to XOX MOBILE shall be processed for payment based on the Customer’s agreement to Terms and Conditions in the Auto Debit Form. The Customer further agrees and undertakes that in the event of sums due and unpaid, XOX MOBILE reserves the right to withhold or forfeit the balance amounts (If any) or rewards or bonus points from the Customer’s accounts.
    • The Customer may terminate the subscription by giving written notice to XOX MOBILE or by completing the termination form and forwarding the same to XOX MOBILE within seven (7) working days before the Customer’s next billing cycle. Termination notice may be sent to XOX MOBILE via email to enquiries@xox.com.my or at any authorised XOX MOBILE centres. XOX MOBILE shall not be liable for any payment or refund of unused subscription upon termination of the Agreement. Termination shall be without prejudice to any existing rights or claims that XOX MOBILE may have against the Customer and the Customer shall continue to fulfil its obligations including full payment of all charges prior to the date of termination.
    • XOX MOBILE reserves the absolute right to rescind any of the privileges accorded to the Customer under the Plan/s or part thereof in the event the registered service is not in accordance with the stipulated eligibility criteria, or is not used in accordance with the Agreement, Plan, or If XOX MOBILE suspects there is any illegal usage or fraud including but not limited to the Service, or part thereof, including but not limiting to selling or reselling of the Services or part thereof without written consent by XOX MOBILE.
    • XOX MOBILE and its related subsidiaries or companies shall not be liable to the Customer or any third party authorised or claiming on behalf of the Customer for any loss, damage, consequential or loss of business, loss of revenue or profits suffered by the Customer and or injury caused or suffered by a person and or damage to property whether direct or indirect arising from or due to any act of omission, error, default or delay by XOX MOBILE in relation to the services provided. The Customer agrees to indemnify XOX MOBILE against all claims, losses, liabilities, demands, costs and expenses including legal fees which may result or which XOX MOBILE and its related subsidiaries or companies may sustain in connection with or arising from the provision of the services to the Customer.
    • XOX MOBILE reserves the absolute right and discretion to vary, add or amend the Terms and Conditions stated herein from time to time. The Customer will be notified of such amendments and the Customer’s continued use of the services after the effective date of any variations, additions or amendments shall constitute unconditional acceptance by the Customer of such variations, additions or amendments.
    • Participation by the Customer in any Plan or Promotion packages introduced or as may be introduced by XOX MOBILE during the current subscribed term shall be subject to the absolute discretion of XOX. Subject to the terms and conditions contained herein and in the Agreement any written request for services including without limitation additional services from the Customer whether by way of a mail, letter or fax addressed to XOX MOBILE and written or executed by the Customer or Customer’s authorised agent shall be deemed to be valid and binding and shall form part of the Agreement. The Customer shall be deemed to have formally and unequivocally consented to all such requests for service and accepted the Terms and Conditions as and when such request is accepted and processed by XOX MOBILE or when the service has been put to use by the Customer. It is the liability of the Customer to update the names of its authorised agent or personnel from time to time in the form provided by XOX MOBILE.
    • The Customer agrees and undertakes that if the services are renewed by the Customer, or for an extended term with XOX MOBILE shall be made in the form as stated by XOX MOBILE and all such renewal requests shall be sent to the address provided in the Form and or by fax to the number provided by XOX MOBILE and shall be deemed an original document taken together to constitute the Terms. The Customer agrees to be bound by its facsimile signature and such facsimile received and acknowledged by XOX MOBILE shall be deemed accepted, binding on the Customer from the date of receipt and shall form part of the Agreement.
    • The Customer agrees and undertakes to be fully responsible for any voice or message or data transmitted by the Customer or persons using the Customer’s Device/s. The Customer agrees to comply with all applicable laws of Malaysia relating to the service, including without limitation to the Communication and Multimedia Act 1998, other acts, statutes, by laws, rules and regulations issued by relevant government and regulatory agencies which may be amended from time to time. The Customer agrees to take all reasonable steps to prevent fraudulent, improper or illegal use of the service. The Customer agrees to report immediately to XOX MOBILE upon the discovery of any fraud, theft, loss or unauthorised usage or any occurrence of unlawful acts in relation to the Device and Services and agrees to lodge a police report whenever instructed by XOX MOBILE and to give XOX MOBILE a certified copy of such report. XOX MOBILE may extract any message details or personal information of the Customer or any data provided by the Customer in the event such information is necessary in the event of a suspected and or proven misuse of the service.
    • XOX MOBILE and its related subsidiaries or companies or business partners may send you notifications relating to promotional and marketing activities from time to time. The only exception is when XOX MOBILE receives a written notification from the Customer requesting XOX MOBILE not to do so.
    • When XOX Prepaid subscribers upgrade to a ONEXOX BLACK plan, their XOX prepaid credit balance will be transferred to their ONEXOX BLACK account, however, ONEXOX BLACK subscribers will still need to pay the pre-payment their preferred ONEXOX BLACK plan upon signing up. When XOX Prepaid subscribers have changed to ONEXOX BLACK & made the respective pre-payment, they will receive an SMS informing them that they have made a payment of ‘RMXXX.XX’.
    • ONEXOX BLACK subscribers who make additional pre-payment that is more than their ONEXOX BLACK plan will not be burned; however, it will be carried forward and reflected in their next BLACK statement. For example, if a ONEXOX BLACK subscriber who subscribes to B39 and makes a pre-payment of RM49, the additional RM10 will be reflected in their next BLACK statement as long as they did not utilised the RM10 in their current month.
    • For all ONEXOX BLACK plans, data, minutes and SMS will be given on a monthly basis upon their monthly renewal cycle. This means that for example, if a ONEXOX BLACK subscriber subscribes B59 on 1 January 2018 & makes a pre-payment of RM708 (12 months), the subscriber will not receive the full quota (144GB, 1,200 minutes & 1,200 SMS) at once. 
    • Below are the items that XOX Prepaid subscribers can carry forward when XOX Prepaid subscribers upgrade to ONEXOX BLACK.

    • Items that will be brought to the ONEXOX BLACK accountItems that will NOT be brought to the ONEXOX BLACK account
      Current data in my Season Pass accountValidity
      Current Minutes in my Season Pass accountFree SMS
      Current SMS in my Season Pass accountCurrent active data
      Loyalty points
      Available credit (Will be reflected in statement)
    • When XOX Prepaid subscribers upgrades to ONEXOX BLACK, all transferable data to their new ONEXOX BLACK account will be capped at 100GB. For example, if a XOX Prepaid subscriber has 200GB in their XOX Prepaid Season Pass and they upgrade to ONEXOX BLACK, they will only have 100GB in their ONEXOX BLACK account.
    • There is no ‘Pay per use’ rate for data once ONEXOX BLACK subscribers have utilized all their data in their ONEXOX BLACK account, however, ONEXOX BLACK subscribers will be able to purchase our Happy Hour promos & Season Pass packages if they need additional data provided that they have sufficient pre-payment or credit in their ONEXOX BLACK account & that their total data in their ONEXOX BLACK account does not exceed 100GB after the relevant purchase.
    • Once they purchased any Happy Hour promo or Season Pass packages, the data will automatically be stored in their ONEXOX BLACK account & they do not need to activate data from their Season Pass counter unlike currently.
    • ONEXOX BLACK subscriber will enjoy the fastest internet speed available based on the area coverage of the subscriber. XOX MOBILE will not cap or throttle the subscriber’s data irrespective of which ONEXOX BLACK plan the subscriber is using.
    • Once ONEXOX BLACK subscribers have utilized all minutes in their ONEXOX BLACK account, they will be charged based on the ‘Pay per use’ rate which is RM0.15/minute based on the 30 seconds block provided that they have sufficient pre-payment or credit in their ONEXOX BLACK account.
    • The minutes in the subscriber’s BLACK counter will be deducted based on a 30 seconds block.
    • Minutes that come with their selected ONEXOX BLACK package are not applicable to call to 1300, 1700, 1800, TM100 or any other toll free numbers.
    • Charging rates for toll numbers are stated below:
    • Toll Number Charging Rate Charging Block
      1300 RM0.09 30 seconds
      1700 RM0.09 30 seconds
      15454 RM0.09 30 seconds
      15454 RM0.09 30 seconds
      100 RM1.00 Per call
      103 RM2.00 Per call
    • Once ONEXOX BLACK subscriber have utilized all SMS in their ONEXOX BLACK account, they will be charged the ‘Pay per use’ rate for SMS which is RM0.10 per SMS provided that they have sufficient pre-payment or credit in their ONEXOX BLACK account.
    • ONEXOX BLACK subscribers can share a maximum of 10GB each time (Limited to 3 times a day), minutes & SMS to all XOX subscribers depending on the balance of the said items in their ONEXOX BLACK account. ONEXOX BLACK subscribers will also be charged RM0.50 for each time they share data, minutes or SMS to any XOX Prepaid/ONEXOX BLACK subscribers.
    • All ONEXOX BLACK plans operate on a 30 days billing cycle. This means that every day is a billing cycle for ONEXOX BLACK subscribers. For example, if a subscriber subscribes a B39 plan on 15 January 2018, they will receive their BLACK statement on 15 February 2018. The subscriber’s billing date of their ONEXOX BLACK plan will remain the same irrespective if they upgrade or downgrade their ONEXOX BLACK plan. The data, minutes & SMS of their respective ONEXOX BLACK plan will be credited into their ONEXOX BLACK as soon as the subscriber’s BLACK statement is out.
    • All ONEXOX BLACK plans operate on a 30 days billing cycle. This means that every day is a billing cycle for ONEXOX BLACK subscribers. For example if a subscriber subscribes to B39 on 15 Jan 2018 and changes to B59 on 27 Jan 2018,  the subscriber will only see the changes of their ONEXOX BLACK plan in their following BLACK statement, which will be on 15 March 2018. The subscriber’s billing date of their ONEXOX BLACK plan will remain the same irrespective if they upgrade or downgrade their ONEXOX BLACK plan. The data, minutes & SMS of their respective ONEXOX BLACK plan will be credited into their ONEXOX BLACK account as soon as the subscriber’s BLACK statement is out.
    • The BLACK Upgrade SMS function is available for all XOX Prepaid subscribers to upgrade their current plan to ONEXOX BLACK through SMS starting from 28th March 2018 08:00 until further notice.
    • XOX Prepaid subscribers are required to apply BLACK Upgrade by enter correct below and send SMS to 23388 or 22111 within valid period. For example: Send CHGB10 to 23388
      Keywords Upgrade to BLACK Plan Charges as Pre-payment (RM)
      CHGB10 B10 RM10
      CHGB39 B39 RM39
      CHGB59 B59 RM59
      CHGB89 B89 RM89
      CHGB149 B149 RM149
    • At the point of XOX Prepaid subscriber apply BLACK Upgrade, they will either receive a request BLACK Upgrade confirmation notification or a request BLACK Upgrade unsuccessful notification.
    • After subscriber received first Black Upgrade request confirmation notification, subscriber will be automatically upgrade to their preferred BLACK plan within 24 hours. At the point of BLACK upgrading, subscriber’s prepaid credit will be deducted as Prepayment charges based on BLACK plan of their choice as stated in clause (36) table.
    • At the point of BLACK upgrading service, subscribers may experience service interruption up to FIVE (5) minutes until upgrading service completed, however the service interruption lead time is an estimated depending on occasional system condition vary from time to time.
    • For any enquiries or assistance required, the subscriber may contact the XOX MOBILE careline by dialling our toll free number at 12273. For Non-XOX MOBILE subscribers who wish to enquire about our brand & products, they may dial 1300 888 010. For those who are overseas, they may contact us at 603–7882 4952. Contacting us other than calling the toll free number may incur charges. 
    • The Terms and Conditions stated herein shall continue to apply subject to any additions, variations and or modifications contained in this document and shall be read and construed to be enforceable as if the additions, variations and modifications were inserted in the document.